Customer Service Administrator | Cumbernauld
The rewards:
- £14.00 per hour plus holiday pay
- Temp contract, minimum 8 weeks with potential for extension
- Free parking on-site
- Full-time, office-based in a supportive and lively team
Hours:
- Monday to Friday, 8:30am – 5:00pm
The role of Customer Service Administrator:
- Taking ownership and management of the enquiries and returns inbox, dealing with high volumes courteously and professionally
- Processing return and repair requests and ensuring return labels are correctly issued to customers in good time
- Providing customers with tracking information
- Escalating complex return and repair requests to the relevant team member
- Ensuring all return and repair requests are correctly logged on the internal system and updated on Excel sheets
- Various other ad hoc customer service and administrative tasks as required
The ideal Customer Service Administrator:
- Previous customer service experience — preferably multi-channel, office-based (essential)
- Strong attention to detail and organisational skills
- Confident using Microsoft Office including Excel
Additional context:
Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified individuals.
