About Hotel Receptionist role
We are looking for a receptionist that understands what it takes to be the best and preferably with proven success in a similar environment. Applicants for the post will demonstrate flexibility with work hours as this position will involve shift patterns. Receptionist role is a Casual Hour Contract.
The successful Receptionist will undertake the following duties:
- Fully responsible for ensuring that we meet our guests’ expectations – from arrival, to departure and return
- Providing excellent customer service, in line with Regency Park Hotel standards
- To coordinate with housekeeping department in order to ensure the guest requests are achieved in timely manner
- To be conversant with special promotions and room selling techniques and promote hotel services like breakfast, dinner and room upselling
- Adhere to all company policies and procedures while communicating with guests and quoting the rates
- Adhere at all times to the hotel email/telephone etiquette, greeting face to face etiquette and grooming standards
- To perform cashiering tasks as and when required
- To share the communications with the guests in timely manner as and when any communication is received for the guest
- Ensure that guest parking services and charges are communicated to the guests
Skills and requirements
- Exceptional customer care skills.
- Ability to work in a busy environment
- Ability to maintain good working relationships with colleagues across the hotel
- Able to work on Weekends and flexibility with the time schedule
- Constantly improve knowledge and show a desire to learn, attend company’s trainings
- Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover
- Maintain high levels of enthusiasm and commitment to every task undertake
- Good communication skills both written and spoken
- Proficiency in English language is strongly preferred
- Guestline PMS system experience is preferable
- Previous experience in hotel environment is preferable but not essential
If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.
Pay: £12.71 per hour
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Sawbridgeworth CM21 0JU: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Sawbridgeworth CM21 0JU (preferred)
Work Location: In person
