Job Title: Security Officer
Location: Eastgate Shopping Center
Hours: 42 hours per week 4 on 4 off (including weekends and Bank holidays)
Hourly Rate: £14.02 Per Hour
Contract: Full Time Permanent
We are seeking professional, customer-focused Security Officers to join our team at Eastgate Shopping Centre, Inverness. The successful candidate will provide a highly visible security presence, ensuring the safety and security of visitors, retailers, contractors, and colleagues while delivering exceptional customer service.
As a Security Officer, you will play a key role in maintaining a safe, secure, and welcoming shopping environment, supporting daily operations, responding to incidents, and upholding the highest standards of service delivery.
- Carry out regular patrols of the shopping centre, service corridors, car parks, and external areas.
- Monitor and respond to alarms, incidents, and security breaches in a professional manner.
- Complete lock and unlock procedures for designated areas.
- Monitor CCTV systems in accordance with company procedures and current legislation.
- Challenge unauthorised persons and manage access control procedures.
- Support emergency response activities, including evacuations and incident management.
- Record and report all incidents accurately and in a timely manner.
- Deliver excellent customer service to visitors, retailers, contractors, and colleagues.
- Provide information, assistance, and directions to members of the public.
- Act as an ambassador for Eastgate Shopping Centre, ensuring a welcoming and professional environment.
- Support centre events and initiatives when required.
- Identify and report hazards, defects, and unsafe practices.
- Ensure compliance with all Health & Safety policies and procedures.
- Support emergency procedures, including fire and first aid incidents where trained.
- Maintain awareness of site emergency plans and business continuity arrangements.
- Liaise with emergency services and centre management as required.
- Complete detailed incident reports and documentation.
- Maintain accurate records of patrols, incidents, and daily activities.
- Use security systems and technology in line with company policies.
