Proud to serve. Proud to keep justice going.
Our Operational Support Officers play a critical role, providing excellent telephony and administrative support to court users, judiciary, mediators and management.
About us
HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. National Services manage centralised administrative and contact functions in HMCTS. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
This role sits with the administrative team responsible for the processing of applications for a Gender Recognition Certificate. This means being part of a team that process applications, the associated fee and any supporting documents to then list the applications before the Gender Recognition Panel.
Your skills and experience
- Strong customer service skills with the confidence to support our customers via the telephone, webchat and email
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Experience of working in an administrative role in a customer focussed environment is desirable
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Proficient with IT and Microsoft Software packages
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Excellent communication and organisational skills
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Exceptional attention to detail
For a full job description, please read supporting document included below before applying.
Further details
Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available within our telephony teams. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Occasional travel to other courts
For this post, travel to other National Services sites may be required.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
