Job Summary
Translate UK Ltd. is excited to be able to offer the opportunity for an Business Administrative Apprentice to grow with an expanding company and shape their future. Your role will be diverse, encompassing a wide variety of tasks and you’ll need excellent administrative and communication skills, as well as a “can do” attitude to help support the team.
Roles & Responsibilities
- To undertake any Bookings or clerical duties within the office environment.
- Managing Bookings requests.
- Taking bookings from customers and booking interpreters via e-mail and phone
- Quoting for customers and negotiating rates with Interpreters
- Working with Senior Management to grow and develop the Bookings department
- Cultivate and maintain relationships with customers, understanding their language service needs and positioning our services to meet them
- Following up with interpreters to ensure effective delivery
- Acting as a point of contact for interpreters and customers, recording issues and achievements.
- Accurately disseminating information and sharing appropriately
- Ensuring daily, weekly and monthly deadlines are met
- Ensuring jobs are not left open for longer than necessary.
- Reporting issues that may lead to quality and delivery to management.
- Any other tasks as relevant.
Skills
- Excellent communication skills and the ability to work on your own initiative and as part of a team.
- Ability to communicate with people from a variety of backgrounds and cultures.
- Excellent IT skills, including experience of Word, Outlook, Excel.
- A good work ethic and ability to set targets, comfortable working in a target-driven and fast-paced environment.
- Excellent written/verbal skills and effective organisation skills, with accuracy and attention to detail.
- Excellent numeracy skills
- Excellent time-management skills and ability to manage competing priorities and tight deadlines
- A positive, flexible, and proactive, can-do attitude to delivering an excellent customer service
Pay: £8.00 per hour
Work Location: In person
