Location: Belfast
Salary: £29,000 per annum
Working Hours: 09:00 – 17:00 Monday to Friday
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose:
The postholder is responsible for delivering a seamless front-of-house, workplace, and events experience within the two main BBC buildings in Belfast. The role ensures all visitors, staff, and stakeholders receive a high standard of customer service, while maintaining operational readiness across reception, workplace services, and event coordination. The post holder acts as a central point of contact for customer service, workplace coordination, and event management, ensuring the environment is safe, efficient, and aligned with business needs.
Duties:
Customer Experience & Front of House
- Deliver a professional, welcoming, and consistent customer experience.
- Act as a key point of contact for queries, requests, and issues.
- Manage visitor access, passes, and host notifications.
- Operate telephones/switchboard in line with service levels, answering, screening, and forwarding calls, taking messages when appropriate.
Workplace & Facilities Coordination
- Ensure workplaces, meeting rooms, and shared spaces are maintained and always ready for business, this includes room layout, cleanliness, equipment testing and stock replenishment and all vendor services requested are delivered on time and to specification.
Events Coordination
- Coordinate and support the planning and delivery of on-site events.
- Act as primary contact for event requests and stakeholder coordination.
Administration & Systems
- Maintain records, logs, and helpdesk tasks
- Manage correspondence and communications ensuring all tasks are logged with the helpdesk and a record of all tasks is kept
Health, Safety & Compliance
- Liaise with and assist the BBC team as regards company H&S policies & procedures.
- Responsible for health & safety to ensure that any unsafe items/areas are dealt with immediately and ensure all people always adopt safe working practices as reasonably practicable and noticeboards refreshed.
Quality & Continuous Improvement
- Conduct regular checks/floor walks of designated area to ensure workplace standards are always maintained i.e. cleanliness, maintenance, replenishment
- Conduct service quality checks
- Excellent customer service and interpersonal skills
- Strong organisational and planning ability
- Effective communication (verbal and written)
- Ability to manage multiple priorities and deadlines
- Proactive and solution-focused approach
- Strong stakeholder management
- IT literate (Microsoft Office, email systems, trackers)
- Understanding of workplace operations and health & safety
Benefits:
- 25 Days holidays + Bank holidays
- Holiday Buy Scheme - up to 5 days a year
- Industry leading Maternity & Paternity Policies
- Refer a Friend scheme – worth £500 per referral
- GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
- Extensive Learning & Development opportunities, including opportunities for progression.
- Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
- Bike To Work Scheme
- Paid volunteering and charity days
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
