Company Description
We’re looking for a 6-months fix term Reservations Agent to provide brilliant & genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels.
London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.
Job Description
What you’ll do…
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Manage new and existing individual rooms reservations through telephone, email and website reservations
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Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
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Keep an eye on our booking channels
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Maximise revenue and identify sales opportunities
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Work with corporate clients/bookers and agents
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Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
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Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
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Step in for the Reservations Supervisor or Manager when needed
Qualifications
What we're looking for...
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A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations
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Proficiency in another language is a plus (French, Spanish, Italian, Dutch)
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You’re great with computers and on the phone
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Since we’re opening in several exciting places, speaking additional lingos is an advantage
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You’re looking for a place where you can be you; no clones in suits here
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Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
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You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
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You’re not precious. We leave our egos at the door and help get shit done
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You’re up for doing things differently and trying (almost) everything once
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If we got stuck in a lift together we’d have a good time and share a few laughs
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You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
What's in it for you...
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Competitive salary
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28 days holidays (inclusive of bank holidays), pension, and life insurance.
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A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
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It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
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Treat yourself once in a while with lots of retail & hospitality perks through our partners
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Enjoy a free night at The Hoxton and a meal for two when you first start with us
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Goes without saying, but we’ll feed you during your shift
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Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
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Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
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Lots of opportunity to progress and switch it up as part of a global family of brands
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Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
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Extra time off to volunteer with one of our partner charities
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Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
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Enhanced family leave for when you’re expanding your family
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An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
