Job Description: Onboarding Administrator
Location: Unit 3-4 Parkway Link, Kettlebridge Road, Sheffield, S9 3AJ
Reporting to: General Manager
Company: Cloud9 Fulfilment
Role Overview
Cloud9 is seeking a meticulous and communicative Onboarding & Customer Service Administrator to join our growing team. This role is pivotal in bridging the gap between a successful sale and a fully operational shipping partnership. You will be the primary point of contact for new e-commerce clients, guiding them through the administrative, financial, and technical setup of their accounts.
The successful candidate will blend high-level administrative precision with strong negotiation skills, ensuring our clients receive optimal collection windows from couriers while becoming proficient users of our award-winning Order Management System (OMS).
Core Responsibilities1. Account Lifecycle Management
- Lead the post-sales journey for new clients, ensuring a smooth transition into the Cloud9 ecosystem.
- Manage the end-to-end account application process, including the collection of necessary documentation and coordinating credit checks.
- Liaise with internal finance and sales teams to ensure all compliance and contractual requirements are met.
2. Courier & Logistics Coordination
- Act as the lead negotiator with our courier partners to secure efficient and reliable collection windows for clients.
- Coordinate with couriers for physical collection setups, troubleshooting any initial logistical hurdles.
- Maintain strong relationships with courier representatives to advocate for our clients' specific needs.
3. Technical Implementation & Training
- Configure client accounts within the internal software, ensuring all settings are tailored to their specific business model.
- Deliver professional, one-on-one training sessions to clients, teaching them how to use the internal system to manage, track, and optimise their dispatch process.
- Advise clients on best practices within the OMS to streamline their internal operations.
4. Relationship Management
- Provide exceptional customer service, managing expectations and timelines throughout the onboarding phase.
- Act as a technical and operational subject matter expert, answering queries with clarity and professional confidence.
Person Specification
Feature Requirement
Experience
Proven experience in administration, account management, or logistics coordination.
Negotiation
Demonstrated ability to negotiate effectively with third-party suppliers (e.g., couriers).
Technical Aptitude
Ability to quickly learn the intricacies of SaaS/OMS platforms and translate technical features into user-friendly instructions.
Communication
Strong interpersonal skills with a professional telephone manner and excellent written English.
Detail Oriented
Exceptional accuracy in data entry and documentation management.
Proactive
A self-starter who can manage multiple client migrations simultaneously without compromising on quality.
Why Join Us?
This is an exciting time to join a business with a clear roadmap for exponential growth. At Cloud9, you will be working with award-winning technology and a team dedicated to disrupting the traditional shipping landscape.
Pay: £24,420.00-£28,000.00 per year
Benefits:
Work Location: In person
