Do you know your EGR valve from your DPF? Can you talk cars with a technician and explain a repair to a customer just as confidently?
Are you an experienced Service Advisor in the motor industry, or perhaps a former mechanic looking to put your technical knowledge to use in a customer-facing role? If so, we’d love to hear from you.
At John Delany Motors, we’re looking for an experienced Vehicle Customer Service & Parts Advisor to join our busy service reception team.
This is a fast-paced, varied and hands-on role where you’ll be the vital link between our customers and technicians. From booking vehicles in, sourcing parts and preparing quotations, to explaining repairs, keeping customers updated and making sure jobs stay on track, you’ll play a key role in keeping the workshop running smoothly and delivering a great customer experience.
At John Delany Motors, we pride ourselves on honest advice, expert repairs and genuine care. We’re looking for someone who shares those values, is confident dealing with people and takes pride in getting things right.
About the role
As part of our service reception team, your responsibilities will include:
- Handling customer enquiries and providing advice
- Booking MOTs, services & repairs
- Preparing accurate quotations
- Checking in and handing over vehicles
- Building jobs and ordering the required parts
- Liaising with technicians and keeping workshop jobs on track
- Keeping customers updated on the vehicle’s progress
- Invoicing completed work and taking payments
- Explaining repairs clearly and simply
- Answering the telephone
- Accepting & recording parts deliveries and returns
- Opening and closing the premises when required
What we’re looking for
We’re looking for someone who understands vehicles and knows how a busy workshop operates.
You’ll ideally have:
- At least 3 years’ experience in a similar motor trade role
- Strong knowledge of vehicles, parts, servicing and mechanical repairs
- Ex-mechanics are very welcome to apply
- Previous customer-facing experience
- Excellent communication skills with the ability to explain technical issues in a straightforward language
- A professional, helpful, and approachable manner
- A positive attitude and a willingness to get stuck in
- Excellent organisation and the ability to multitask in a fast-paced environment
- A willingness to learn and adapt
- Computer literacy (full training on our systems provided)
- English & Maths GCSE or equivalent
- A full UK driving licence
What you’ll get in return
- Competitive salary, based on experience
- 40 hours per week + 1 in 3 Saturdays (4 hours)
- 31 days holiday (including 8 bank holidays), increasing with service
- Company pension
- Full training and mentoring
- Approved overtime
- Free on-site parking
- Uniform provided
- Company social events
- The opportunity to join an established, friendly and supportive team
Location
Wood Street, Stockport, SK3 0DF. Conveniently located close to Junction 1 of the M60.
About Us
John Delany Motors is Stockport’s Family Business of the Year 2021.
Established in 1980, we’re a family-run independent garage and approved Bosch Car Service Centre. We MOT, service and repair all makes and models of vehicles, specialising in Mercedes-Benz, BMW, Land Rover & Jaguar.
We’ve built our reputation on quality, fairness, and trust and have been keeping our customers safe on the roads for over 45 years.
With 98% of our customers rating us 5 stars, our reputation matters to us. We’re proud of the service we provide, and we want someone who will take the same pride in looking after our customers and their vehicles.
Ready to join the team? Apply today.
Job Types: Full-time, Permanent
Pay: £28,000.00-£36,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Application question(s):
- What about this role excites you and made you want to apply? Please describe your interest in working with us.
Experience:
- Motor Industry: 3 years (required)
- Customer service: 3 years (required)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
