Practice Overview
Haslemere Health Centre is a large, modern GP practice with 19,000 patients and a multidisciplinary team including GPs, nurses, pharmacist, health care assistants, physiotherapist, paramedic, mental health practitioner and social prescriber. Our practice operates from a modern, single-storey NHS Health Centre featuring 20 consulting rooms, located within the grounds of Haslemere Hospital. We also have a smaller branch surgery in Fernhurst, along with additional administrative offices within the hospital.
Summary
We are seeking a Care Navigator to join our friendly and supportive team. This is a busy, patient‑facing role at the heart of the practice and includes both reception and administrative duties. You do not necessarily need previous GP surgery experience — full training will be provided — but you do need resilience, patience, reliability, and a good sense of humour.
Responsibilities
- Greet and assist patients efficiently and courteously at front desk.
- Answering incoming telephone calls and handling queries appropriately
- Booking, amending and cancelling appointments accurately
- Signposting patients to the most appropriate services
- Maintaining patient confidentiality at all times
Person Specification
Essential
- Reliable, punctual and well organised
- Calm and resilient in a busy, pressurised environment
- Patient‑focused with good communication skills
- Able to multitask and prioritise effectively
- Good attention to detail
- Common sense and a willingness to learn
- A positive attitude and a good sense of humour
- Basic IT skills
Desirable
- Experience in a customer‑facing or administrative role
- Experience in a healthcare environment
Working Pattern ( 19 hours per week)
- Wednesday: 8.00am – 6.30pm (1 hour unpaid lunch)
- Friday: 8.00am – 6.30pm (1 hour unpaid lunch)
What We Offer
- NHS Pension Scheme
- Private medical insurance
- Free on‑site parking
- Full training and ongoing support
- A friendly and supportive team environment
Interview Information
Please note: Interviews are planned for week commencing 24th August
Pay: £13.00 per hour
Work Location: In person
