Job Title: Medical Receptionist / Administrator (Part-Time)
Location: Crown Medical Centre, Taunton
Hours: Up to 30 hours per week (2 positions available)
We are looking for two enthusiastic, organised and motivated Receptionist/Administrators to join our friendly team. If you enjoy helping people, thrive in a busy environment and want a role where every day is different, we'd love to hear from you.
About us
Crown Medical Centre is a friendly, forward-thinking GP practice caring for approximately 10,000 patients in Taunton. Our experienced multidisciplinary team includes five GP partners, two salaried GPs, Nurses, HCAs and a dedicated team of receptionists and administrators who work together to provide high-quality, patient-centred care.
About the role
As one of the first points of contact for our patients, you'll play an important role in ensuring they receive a professional, welcoming and efficient service.
This is a varied position combining reception and administration duties. You'll work closely with clinicians and colleagues to support the smooth running of the practice while helping patients access the care they need.
Your duties will include:
- Welcoming patients and visitors
- Answering telephone enquiries
- Booking and managing appointments
- Registering new patients
- Processing prescription requests
- Managing clinical correspondence and patient records
- Scanning and uploading documents
- Liaising with clinicians, pharmacies and other healthcare providers
- Maintaining patient confidentiality at all times
- Providing flexible support across the reception and administration team
- Summarising patient medical records
About you
We are looking for individuals with a positive attitude who enjoy working with people and are keen to learn.
- Has excellent customer service and communication skills
- Is organised with excellent attention to detail
- Can remain calm under pressure and manage a varied workload
- Enjoys working as part of a team
- Is confident using computers and learning new systems
- Is committed to providing excellent patient care
Previous experience in a GP practice or NHS setting is desirable but not essential. Previous use of EMIS Web would be an advantage, however full training and ongoing support will be provided for the right candidates.
Why join Crown Medical Centre?
We pride ourselves on being a supportive and welcoming team where everyone is valued.
We offer:
- A friendly and inclusive working environment.
- Full training and ongoing support.
- Opportunities to learn and develop within primary care.
- A varied role where no two days are the same.
- A team that genuinely supports one another.
- NHS Pension
- 25 days annual leave plus bank holidays (pro rata)
- Free on-site parking
- Employee Assistance Programme
- Training and development opportunities
- Staff social events
- Uniform provided
- A friendly, supportive team where everyone is valued
If you're looking for a rewarding role, working as part of a supportive team, we'd love to hear from you.
Pay: From £12.81 per hour
Work Location: In person
