- Location: Redditch
- Department: Sales
-
Reporting to: Head of Sales Operations
The Sales Support Executive will play a critical role in supporting the UK sales team by ensuring smooth sales operations, accurate documentation, timely coordination, and high-quality customer engagement. This role acts as a bridge between sales, operations, finance, and customers, enabling the sales team to focus on revenue generation while maintaining a professional and responsive sales process.
-
Support the sales team with quotations, proposals, and order processing
-
Act as the first point of contact for sales-related customer queries
-
Maintain accurate records of customer interactions and sales activities
-
Assist in managing key accounts and follow-ups
-
Coordinate with internal teams (logistics, finance, operations) to ensure timely order fulfilment
-
Track order status and communicate updates to customers and sales managers
-
Support contract administration, framework agreements, and pricing approvals
-
Maintain and update CRM systems with accurate sales data
-
Prepare sales reports, forecasts, and performance summaries
-
Track sales pipelines, conversion rates, and outstanding actions
-
Support invoicing coordination and basic commercial documentation
-
Ensure compliance with internal sales processes and documentation standards
-
Support sales-led marketing activities such as:
-
Events
-
Product launches
-
Customer presentations
-
Attending Exhibitions
-
Assist in preparing sales presentations and marketing materials
-
Coordinate with marketing teams on leads and campaign follow-ups
-
2-4 years of experience in sales support, sales operations, or commercial administration
-
Strong organisational and time-management skills
-
Excellent written and verbal communication skills
-
Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools
-
Ability to work in a fast-paced, target-driven environment
-
Experience supporting B2B sales teams
-
Background in energy, technology, manufacturing, or industrial sectors
-
Familiarity with order-to-cash processes
-
Experience coordinating with cross-functional teams
-
Detail-oriented and highly organised
-
Proactive and solution-focused
-
Strong stakeholder management skills
-
Comfortable handling multiple priorities
-
Customer-focused with a professional attitude
-
Competitive salary based on experience
-
Opportunity to work in a growing, international business
-
Exposure to strategic sales and key accounts
-
Supportive team environment with growth opportunities
