The Senior Executive – Group Bookings will act as the subject matter expert for all group reservations activity across the portfolio. This role is responsible for overseeing the accurate fulfilment of group allocations, rooming lists and booking requirements while providing guidance and support to Reservations Executives. Working closely with Sales and Commercial teams, the role will ensure a seamless experience for group organisers while maximising revenue opportunities and maintaining operational excellence.
This role is based five days a week at our London Bridge Head Office.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.
What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.
Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.
This is our backdrop. We’re on an exciting journey. Step on stage and play your part.
- Managing the fulfilment of group bookings, ensuring rooming lists, booking allocations and contracted room blocks are processed accurately and delivered within agreed timelines
- Acting as the first point of escalation for Reservations Executives on group-related queries, providing guidance, support and expertise to maintain consistent service standards
- Partnering closely with Sales teams to ensure seamless handovers, timely communication and swift resolution of any issues affecting group organisers
- Monitoring group block performance, identifying at-risk allocations and escalating concerns where appropriate to protect revenue opportunities
