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Private Patient Co-Ordinator -Emersons Green
- 37.5 hours per week, Monday -Friday 9:00am -5:00pm
- Salary: £29,277.16
- Private Pension
- 25 days annual leave
- Access to 24/7 wellness support and a wide range of discounted lifestyle brands
If you are looking to join an energetic and vibrant organisation that truly makes a difference to people’s lives on a daily basis we would like to hear from you. We are looking for an experienced Administrator to to join our team. All team members are adaptable, friendly, polite and caring. They enjoy working as a team with people from different cultures and backgrounds.
You will work as a member of the private patient team to provide a comprehensive customer service role, ensuring that all patients are dealt with in a professional, courteous and empathetic manner. The role will see patients followed throughout the entire pathway, building relationships and rapport to ensure a seamless experience.
- To be the main point of contact for private pay and insured patients throughout their pathway from first appointment through to discharge, providing excellent customer service and building rapport with patients to ensure their experience is positive.
- Provide advice in all matters relating to the patient’s appointments and keep them up to date during every step of their journey, both in person and over the telephone.
- Having a professional and friendly front whilst being responsive and available to patients during working hours.
- Track patients’ progress using a customer relationship management (CRM) system ensuring that patients are given the appropriate information at the right time, and are followed up with regular courtesy calls.
- Be knowledgeable about hospital processes and understand different clinical procedures and the costs associated with them.
- To be an advocate of private healthcare throughout the entire hospital / surgical centre and have a genuine interest in the role.
- Play a proactive role in promoting the private patient business to patients, ensuring that patients convert from outpatients to surgery where clinically appropriate.
Qualifications:
- 5 x GCSEs A*-C (or equivalent)
Experience:
- Experience in a customer service or bookings role that involved a high volume of telephone calls.
- Experience in a hospital environment
- Experience in a sales role
Skills and Knowledge:
- Excellent telephone manner and verbal and written communication skills.
- Good IT skills with the ability to adapt to new IT systems quickly.
- Knowledge of the Private Healthcare market
We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.
