Out Of Hours Operations Support
Devizes / Hybrid Working
Part time
Saturday-Sunday
08:00-17:00
Overview
We are looking for a highly organised and proactive individual to join our growing Operations team as an Out Of Hours Operations Support.
This is a fast-paced and rewarding role within a busy same-day logistics environment, supporting national customers and ensuring our operations continue to run smoothly outside of standard business hours.
This position offers hybrid working; however, applicants must be based locally to Devizes to allow for in-office training, team collaboration, and ongoing updates regarding customer requirements and operational processes.
This role would suit someone who thrives under pressure, enjoys problem-solving, communicates confidently, and can work independently while maintaining excellent attention to detail.
About Us
We are a rapidly growing logistics business supporting major national clients across the UK. We pride ourselves on delivering exceptional operational service through strong communication, quick decision-making, and reliable execution.
Our operation works closely with customers, couriers, and internal teams to ensure urgent deliveries are managed efficiently and professionally at all times.
Key Responsibilities
- Managing multiple operational email inboxes
- Handling customer enquiries via phone and email professionally
- Allocating and monitoring courier work across the UK
- Tracking collections and deliveries to ensure SLA performance
- Liaising with drivers, suppliers, and customers regarding live operational updates
- Pricing and quoting transport requirements
- Monitoring our Transport Management System to ensure jobs remain on track
- Prioritising workloads effectively in a fast-moving operational environment
- Supporting the wider operations team with out-of-hours coverage
What We’re Looking For
- Strong IT and computer system skills
- Excellent communication and telephone manner
- Ability to remain calm and professional under pressure
- Strong organisational skills and attention to detail
- Ability to prioritise workloads and make confident decisions
- Self-motivated with the ability to work independently
- A positive attitude and willingness to learn quickly
- Someone looking to develop and build a long-term career within logistics and operations
- A team player who can contribute positively to a lively operational environment
Desirable Experience
Previous experience within logistics, transport, customer service, operations, or a fast-paced office environment would be advantageous, although full training will be provided for the right candidate.
Why Join Us?
- Growing and ambitious business
- Supportive and energetic team environment
- Opportunity for progression and development
- Exposure to national logistics operations
- Hybrid flexibility
- Varied and fast-paced working environment
- Gym Membership
Job Type: Part-time, Permanent
Job Type: Part-time
Pay: £12,000.00 per year
Benefits:
- Company pension
- Gym membership
Work Location: Hybrid remote in Devizes SN10 1DT
