Job Description
Mextrade Ltd is looking for an organised and proactive Office & Customer Service Administrator to join our team.
This is a varied office-based role supporting the day-to-day operations of the business. We are looking for someone who is confident dealing with customers, comfortable using computer systems and able to take ownership of tasks and follow them through to completion.
Main responsibilities include:
- Answering incoming telephone calls and responding to customer emails
- Processing customer orders and entering them accurately into our system
- Managing and processing online orders
- Monitoring customer deliveries and tracking shipments
- Contacting courier companies regarding delayed, damaged or missing deliveries and following issues through to resolution
- Keeping customers updated regarding their orders
- Liaising with our warehouse and packing team
- Carrying out basic product and content updates on our Shopify website
- Maintaining accurate customer and order information
- Assisting with invoices, credit notes, statements and general paperwork
- Setting up and maintaining customer accounts
- General office administration
- Following up with customers, suppliers and service providers when required
About you:
- Previous experience in administration, customer service or order processing is preferred
- Good written and spoken English
- Confident and professional telephone manner
- Good computer skills
- Organised with excellent attention to detail
- Able to manage multiple tasks and priorities
- Comfortable working independently
- Proactive and willing to solve problems rather than waiting for instructions
- Reliable and punctual
Experience using Shopify, Xero, inventory/order management systems or courier systems would be an advantage, but full training can be provided.
Job Type: Full-time, Permanent
Pay: £14.00–£15.00 per hour, depending on experience
Schedule: Monday to Friday
Work Location: In person
Pay: £14.00-£15.00 per hour
Expected hours: 40.0 per week
Benefits:
Work Location: In person
