Our SPAR colleagues play a vital role within the James Hall & Co. Ltd. family. Their dedication helps us deliver excellent service across our network of over 450 company-owned stores, keeping us firmly rooted in the communities we serve.
We’re proud of the impact our stores have locally and remain committed to continued growth and investment in the future.
Contract Type: Permanent / Part Time
Hours of work: 16 hours per week
About the Role
As a Post Office Retail Assistant, you’ll be at the heart of providing fantastic service to our customers. Working in our SPAR store, you’ll deliver both everyday retail services and a wide range of Post Office transactions. You’ll work with a friendly, supportive team, helping the store run smoothly while ensuring every customer has a positive experience.
What You’ll Be Doing
You’ll play a key role in the daily running of the store and Post Office, including:
- Delivering excellent customer service across both retail and Post Office counters.
- Processing Post Office transactions such as postage, parcels, bill payments, banking services, and other available products.
- Operating the till, handling cash securely, and reconciling transactions accurately.
- Managing stock levels, replenishing shelves, and controlling waste.
- Maintaining store and Post Office security in line with company procedures.
- Providing advice and guidance to customers on Post Office products and services.
- Working collaboratively with colleagues to ensure smooth day-to-day operations.
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A Few Things About You
We’re looking for people who are reliable, approachable, and enthusiastic about customer service. You should also be:
- Friendly and welcoming, making every customer feel valued.
- Hardworking and motivated with a positive attitude.
- Flexible and adaptable in a busy retail and Post Office environment.
- Responsible and trustworthy, especially when handling cash and regulated services.
- A good communicator with excellent attention to detail and numeracy skills.
- A team player, happy to support colleagues and contribute to a positive working environment.
- Previous experience in customer service, retail, or cash handling is desirable but full training will be provided.
- Employment in this role is subject to successfully obtaining a P250 Post Office security clearance.
Why Join Us?
We believe in rewarding our colleagues. That’s why when you join us, you’ll enjoy a range of benefits designed to support your wellbeing, personal growth, and loyalty.
Loyalty Pay - Celebrate your work anniversary with a little extra! You’ll earn an additional £0.55 per hour over the financial year, with the hourly amount increasing the longer you stay with us. Your total is paid as a lump sum in the month following your anniversary.
20% Staff Discount - Enjoy 20% off your shopping in our company-owned SPAR stores — perfect for those everyday essentials and treats.
Pension & Life Insurance - You will be enrolled into the Nest pension scheme. After two years of service, you will also receive life insurance cover, offering added security for you and your loved ones.
Learning & Development - Whether you're looking to build your career or gain new skills, our in-house team will support you with fully funded, accredited training and industry-recognised qualifications.
Grocery Aid Support - Access free, confidential, 24/7 support through Grocery Aid — offering expert advice and help on everything from mental health and financial concerns to legal issues and family support.
For more information about us and the benefits we offer, please head over to our careers page.
Please note if we receive a high number of applicants, we may close the advert early. We advise interested candidates to submit their applications promptly to avoid disappointment.
