Senior Operations Manager – Caravan Parks (8 Sites)
Location: Head Office - Hoey Caravans Ltd
Employment Type: Full-time
Start Date: September
About the Role
We are looking for an experienced and dynamic Senior Operations Manager to oversee the performance, operations, and growth of our portfolio of eight caravan parks. This is a senior leadership position responsible for driving operational excellence, leading park management teams, delivering exceptional customer experiences, and ensuring strong financial performance and management across all sites.
Key Responsibilities
- Provide strategic leadership and operational oversight for all eight caravan parks.
- Lead, mentor, and support Park Managers to achieve business objectives.
- Drive revenue growth, occupancy, and guest satisfaction.
- Monitor budgets, financial performance, and key operations.
- Ensure compliance with health and safety, environmental, and regulatory requirements.
- Develop and implement operational policies and best practices across all parks.
- Manage staffing, recruitment, training, and succession planning.
- Identify opportunities for continuous improvement and business growth.
- Build positive relationships with owners, guests, suppliers, and local stakeholders.
- Lead the investigation and resolution of customer complaints, escalating complex matters where appropriate.
- Manage legal disputes and complaints in conjunction with the company's solicitors and external advisers, ensuring the business is protected and all actions comply with relevant legislation.
- Report regularly to senior executives on business performance and strategic initiatives.
Requirements
- Proven experience in senior operations or regional management, ideally within holiday parks, caravan parks, hospitality, leisure, or multi-site operations.
- Strong leadership skills with experience managing multiple locations.
- Excellent financial, commercial, and analytical abilities.
- Outstanding communication and stakeholder management skills.
- Experience handling complex complaints, risk management, and legal or regulatory matters.
- Ability to travel regularly between sites.
- A full, valid driving licence.
What We Offer
- Competitive salary.
- Pension scheme.
- Professional development and career progression opportunities.
- The opportunity to lead and shape the success of a growing portfolio of caravan parks.
This is strictly 5 years minimum experience in Management, previous references and 6 months probation period required
If you're a passionate leader with a track record of managing multi-site operations and delivering exceptional business results, we'd love to hear from you
Pay: £35,000.00-£52,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
