Job Purpose
To support the delivery of a safe, efficient, and cost-effective passenger transport service by supervising the day-to-day operation of the passenger fleet, drivers, and transport staff. The role ensures transport services meet operational requirements, comply with relevant legislation, and provide a high standard of service to passengers and service users.
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Supervise the daily operation of the passenger fleet, ensuring services are delivered safely and efficiently.
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Support the planning, scheduling, and optimisation of passenger transport routes and resources.
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Monitor contractor and in-house fleet performance, ensuring compliance with service standards and key performance indicators.
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Carry out vehicle, contract, and compliance audits to ensure legal and operational requirements are met.
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Assist with the supervision, recruitment, induction, training, and performance management of drivers and transport staff.
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Monitor staffing levels and allocate resources to meet operational demands.
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Support financial processes, including purchase orders, route variations, budget monitoring, and performance reporting.
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Investigate incidents, respond to customer enquiries and complaints, and maintain positive relationships with service users, schools, carers, and contractors.
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Ensure all vehicles, drivers, and equipment comply with transport legislation, licensing requirements, health and safety standards, and council policies.
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Maintain accurate transport records and use fleet management systems to monitor operational performance.
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Participate in standby and operational cover as required to maintain continuity of service.
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Experience working within a passenger transport, fleet management, or transport operations environment.
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Previous experience supervising staff or coordinating transport operations.
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Good knowledge of passenger transport legislation, vehicle compliance, health and safety, and transport regulations.
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Strong organisational, administrative, and problem-solving skills.
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Confident using Microsoft Office and transport or fleet management systems.
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Excellent communication and customer service skills.
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GCSE (or equivalent) in English and Maths.
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Full UK driving licence (essential); D1 entitlement and Passenger Transport Supervisor Certificate (or equivalent) desirable.
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Enhanced DBS clearance.
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Location: Transport Services, Oakleigh Depot, Barnet
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Hours per Week: Operational hours between 6:30am and 7:00pm, Monday to Friday, including split shifts and standby cover on a rota basis
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Payment: Bi-weekly
