About the Company
Re:Cognition Health is a leading provider of clinical services specialising in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of clinical trials in the world and deliver award winning medico-legal services. The Company is highly innovative, currently operating from four locations and has ambitious plans to expand geographically. We value people who are dedicated, hardworking and looking to contribute to the continued growth of the business.
The role is to support the smooth and efficient running of our private services, ensuring patients receive a high end customer experience. As part of a team, this roles ensure patients are welcomed and looked after and that all administrative duties are performed in a professional, timely and accurate way. You will be expected to:
Booking in patients for London based site and any other sites with private practice, discussing services and products with patients and consultants
Answering all correspondence that comes in, via email, post and telephone calls in a timely fashion
Liaison with consultants and clinicians to develop service culture and clinician satisfaction
Liaison with patients to develop service culture and patient satisfaction
Managing clinic diaries and ensuring that appointments run to time liaising with consultants, patients and support team
Manage systems and data enquiries, supporting expedient resolution
Implementing processes changes, and support roll out to all services/sites
Support data reporting processes
Full job description available upon request.
The Candidate
To be considered for our Patient Coordinator role, you will have the following skills and experience:
Essential
Experience of working in a health care setting
Experience of working with private consultants and private patients.
Excellent presentation and communications skills
Desirable
Awareness of neurological conditions, like dementia
International experience/being bilingual
Package
Salary: £32,000 - £35,000 dependent on experience
Benefits:
Continuous professional development
25 -30 Days Annual Leave + Bank Holidays
Private Health Insurance
Life insurance
Employee Assistance Program
Pension Scheme
Perkbox
Free Mortgage Advisor Scheme
Electric Vehicle Scheme
If you are interested in joining a team that sees each patient as an individual, delivering a holistic and high quality experience, we'd like to hear from you.
