The position is full-time and office-based, working:
Monday to Friday – 8:00am to 5:00pm
Job Summary
We are looking for an organised, proactive and professional Administrator to provide administrative and operational support to our busy Pest Control division.
The Pest Team Administrator will play a key role in ensuring the smooth day-to-day running of the department, coordinating between clients, pest control technicians, suppliers, the Operations Manager and Directors.
This is a varied and fast-paced role requiring excellent communication skills, strong attention to detail and the ability to effectively manage and prioritise multiple tasks.
Responsibilities
- Liaising with clients regarding appointments, access arrangements, service requirements, follow-up visits and general enquiries.
- Coordinating the diaries and workloads of pest control technicians to ensure appointments and works are scheduled efficiently.
- Communicating regularly with the pest team regarding job requirements, changes to schedules, client instructions and operational matters.
- Monitoring jobs from initial instruction through to completion, ensuring outstanding actions and follow-up visits are progressed promptly.
- Maintaining accurate client, site and job records on company systems.
- Monitoring shared inboxes and ensuring enquiries and requests are responded to or allocated appropriately.
- Providing general administrative support to the wider business and Directors when required.
- The role will include participation in the company's on-call rota, expected to be approximately one week per month. Full details of the on-call arrangements and additional payment will be provided separately.
Qualifications
The successful candidate will be expected to demonstrate:
- Excellent verbal and written communication skills.
- Strong attention to detail and a high level of accuracy.
- Excellent organisational and time-management skills.
- The ability to prioritise effectively within a busy and sometimes fast-moving environment.
- A professional and confident telephone manner.
- The ability to communicate effectively with clients, technicians, suppliers and senior management.
- A proactive approach to identifying and resolving issues.
- The ability to follow tasks through to completion rather than requiring continual supervision.
- Strong administrative and IT skills.
- The ability to work effectively both independently and as part of a team.
- Reliability, professionalism and discretion.
Experience
Previous experience within an administrative, scheduling, coordination or customer-service role would be advantageous.
Experience within pest control, facilities management, property services, maintenance or a similar service-based industry would be beneficial but is not essential, as appropriate training can be provided.
Pay: £26,500.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
