A bit about Ascent
Ascent Performance Group is a leading provider of legal and financial services, committed to delivering exceptional results for our clients. At Ascent, we place our customers at the heart of everything we do. During their most challenging times, we strive to provide the support and guidance they deserve.
Role Overview
You will engage with customers at different stages of the collections and legal journey, assessing individual circumstances, identifying potential vulnerabilities, and offering appropriate and sustainable solutions, all while delivering excellent customer service.
Key Responsibilities
- Communicate with customers regarding arrears and debt recovery, both pre- and post-litigation, for regulated and unregulated accounts
- Handle customer queries primarily via telephone, with some written correspondence as required
- Complete financial assessments and agree appropriate repayment arrangements
- Accurately update customer accounts using internal and client systems, ensuring timely and correct record keeping
- Conduct sensitive and sometimes challenging conversations with professionalism, empathy, and confidence
- Identify vulnerability indicators and adapt communication to ensure customers receive appropriate support
- Resolve customer queries at the first point of contact wherever possible
Knowledge, Skills & Experience
Essential:
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport quickly
- Confident discussing financial matters with customers in varying circumstances
- Empathetic, supportive, and customer-focused approach
- Strong questioning and problem-solving skills
- High attention to detail and ability to work accurately
- Ability to work independently and use initiative
- Willingness to take on feedback and continuously develop
Desirable
- Computer literate with strong organisational and prioritisation skills
- Previous experience in collections, customer support, or financial services
Why Join Us?
At Ascent, we pride ourselves on creating a supportive, inclusive, and collaborative environment where your contributions truly make a difference. We are committed to helping our people grow, offering professional development opportunities and a culture built on fairness, integrity, and customer care.
What We Offer
- Friendly, supportive team environment
- Career development & progression
- Company pension
- 22 days’ holiday + bank holidays (buy more if you like!)
- Health cash plan
- Critical illness cover
- Discounted legal services
- Season ticket loans
- Shopping & gym discounts
- Cycle‑to‑work scheme
Role start date: Monday 13th July 2026
Further Information
As part of the Ascent on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders
Job Types: Full-time, Permanent
Pay: £26,325.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
Application question(s):
- Do you have any CCJ's, voluntary arrangements or are you currently bankrupt?
- Do you have any unspent criminal convictions?
- Do you require Sponsorship?
Work authorisation:
- United Kingdom (required)
Work Location: In person
