The Role
We are looking for an organised and proactive Airbnb Operations Manager / Short-Term Rental Manager to oversee the day-to-day management of our growing portfolio of short-term rental properties across Central London.
This is a fast-paced role where you will be responsible for managing listings, guest communications, pricing, bookings, property inspections and the overall performance of our Airbnb portfolio. Working across platforms including Airbnband Booking.com, you will ensure our properties deliver an exceptional guest experience while maximising occupancy and revenue.
You will work closely with cleaners, contractors and our property management team to ensure every property is maintained to the highest standard.
Key Responsibilities
- Manage a portfolio of short-term rental properties across Central London.
- Create and optimise listings on Airbnb, Booking.com and other booking platforms.
- Manage bookings, pricing, occupancy and guest enquiries.
- Coordinate guest check-ins and check-outs.
- Arrange cleaning, maintenance and contractor visits.
- Carry out regular property inspections.
- Monitor guest reviews and implement improvements.
- Identify opportunities to upgrade properties and improve the guest experience.
- Maintain accurate records across company systems.
- Support the continued growth of our short-term rental portfolio.
Qualifications
- Proven experience in hospitality management, hotel operations, or short-term rental industry with supervisory responsibilities
- Multilingual or bilingual skills are highly desirable to communicate effectively with diverse guests and team members
- Strong leadership qualities with the ability to motivate, guide, and develop staff members
- Excellent guest service skills with a focus on creating memorable experiences for travelers
- Knowledge of human resources practices including hiring, training, and performance management
- Familiarity with property management systems such as Airbnb. Booking.com, Guesty and revenue optimization tools
- Previous experience in managing human resources within a hospitality or hotel environment is preferred
What We Offer
- Competitive salary based on experience.
- Accommodation available in Canary Wharf.
- Career progression within a growing company.
- A supportive, friendly team and genuine responsibility from day one.
About Us
The London Tenant is an established property management company with over 13 years of experience managing more than 100 properties across London.
Alongside our long-term residential portfolio, we operate a growing collection of premium short-term rental properties in Central London and are continuing to expand our Airbnb division.
Pay: £26,000.00-£27,000.00 per year
Work Location: In person
