About the Role
As part of the Independence Group Operations Team, you will contribute to delivering high-quality customer service and operational support to our members. This role focuses on building strong, trusted relationships, developing an understanding of each member’s business, and ensuring they receive effective and timely support.
As an IG Operations & Partnership Assistant, you will work across a broad range of tasks, supporting member queries, collaborating with internal teams, and gaining exposure to different areas of the business. This is a dynamic position that offers variety and the opportunity to develop your skills in a supportive environment.
You’ll be joining a small, friendly, and motivated team that works closely together to support our Independence Group members. We take pride in creating a collaborative and welcoming environment where everyone is encouraged to learn, grow, and succeed.
Key Responsibilities
- Provide day-to-day support and relationship management for Independence Group members
- Respond to member queries and coordinate solutions with internal teams including heavy involvement with our in-house finance teams
- Maintain accurate records using internal systems and forms
- Support onboarding of new members and branch openings
- Manage member contracts, including updates and amendment
- Oversee processes for branch closures
- Assist with reporting, audits, and month-end administrative tasks
- Support members with training on internal systems
- Carry out general administrative duties, including reporting and data analysis
Skills & Experience Required
- Strong communication skills (written and verbal)
- Professional and confident approach when working with stakeholders
- Highly organised with excellent attention to detail
- Problem-solving mindset
- Ability to work collaboratively as part of a team as well as independently
- Flexible approach and resilient to change
- Basic knowledge of Microsoft Excel and Word
Qualifications
- GCSE grade 4 (or equivalent) or above in English Language and Literature
Why Join Us?
You’ll be joining a supportive, close-knit team where your contribution really matters. This role offers variety and the chance to build meaningful relationships.
We encourage learning and development, giving you the opportunity to grow your skills and progress in your career—while enjoying a positive and welcoming working environment.
Additional Information
This job description outlines the main aspects of the role but is not exhaustive. You may be required to undertake other duties as needed.
Our values
Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
