Job Description:
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role:
6–10 Month Fixed Term Contract
The Account Manager is responsible for managing and retaining a portfolio of institutional accounts, driving revenue growth through strong relationship management, strategic account planning, and a consultative sales approach.
This role requires a deep understanding of customer needs, the ability to use data to inform decisions, and a proactive approach to identifying cross-selling opportunities across journal and non-journal products.
- Manage a portfolio of ~100–200 accounts, owning revenue targets and renewal performance
- Develop and execute strategic account plans, setting clear objectives and evolving strategies throughout the year
- Analyse customer usage data and performance trends to monitor account health and address risks proactively
- Lead renewals and renegotiations, ensuring compliance and managing associated documentation
- Identify and drive cross-selling opportunities aligned to institutional research needs
- Research customer organisations to understand priorities and tailor solutions accordingly
- Build and maintain strong relationships with key stakeholders across client organisations
- Deliver data-driven negotiations to achieve successful commercial outcomes
- Maintain accurate CRM records and provide regular forecasting updates
- Collaborate with cross-functional teams including Customer Success, Sales Operations, and Editorial
- Represent the business at relevant industry conferences and events
- Act as a key point of contact for agency partners, maintaining regular communication.
- Proven experience managing strategic accounts and consistently hitting sales targets
- Experience in complex, consultative sales environments
- Strong ability to understand institutional research and teaching needs
- Demonstrated success in identifying and converting cross-selling opportunities
- Excellent written communication skills, particularly via email
- Ability to manage your own book of business independently
- Track record of exceeding revenue targets using a consultative sales approach
- Growth mindset with a strong focus on revenue generation
- Bachelor’s degree (or equivalent experience)
- Relevant experience in account management or sales
- Experience using Salesforce or similar CRM systems
- Familiarity with sales methodologies
- Strong and professional LinkedIn presence
We power infinite possibilities.
For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.
We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.
Salary Range:
38,500 GBP to 56,567 GBP

#LI-SC
