Overview
We are seeking a highly organised and detail-oriented E-Commerce Administrator to join our team. This role involves managing online sales platforms, maintaining accurate product listings, and providing customer service. The successful candidate will possess strong administrative and IT skills, with the ability to work efficiently in a fast-paced environment. This paid position offers an excellent opportunity to develop your career within the e-commerce sector while contributing to the growth of our online business.
Responsibilities
- Managing the Shopify website.
- Uploading new products.
- Updating stock levels and inventory.
- Maintaining product descriptions, images, and specifications.
- Liaising with suppliers to obtain product images and information.
- Coordinating with management regarding pricing and product details.
- Organising product categories and collections.
- Integrating Shopify with third-party software (inventory, marketplaces, ERP, etc.).
- Troubleshooting Shopify issues and managing apps.
- Ensuring product information is accurate and up to date.
- Monitoring website functionality and making improvements where required.
- Process sales orders, returns, and refunds accurately whilst ensuring timely fulfilment.
- Maintain comprehensive records of transactions, customer interactions, and inventory levels.
- Provide prompt and professional customer service via email, chat, or phone to address enquiries and resolve issues effectively.
- Support sales administration tasks such as invoicing, billing, and updating customer information within systems.
- Collaborate with other departments to optimise operational efficiency and enhance the overall customer experience.
Skills
- Strong experience with Shopify.
- Understanding of inventory and stock management.
- Experience with Shopify apps and software integrations.
- Good Excel or Google Sheets skills.
- Excellent communication and organisational skills.
- Ability to coordinate with suppliers and internal teams.
- Basic image editing (Canva or Photoshop) would be an advantage.
- Familiarity with marketplaces such as Debenhams, Fruugo, The Range, eBay, or Amazon would be beneficial if applicable.
Pay: £15.00 per hour
Work Location: In person
