As one of the UK's leading suppliers of nationwide 2 and 1-Person ‘White Glove' Home Delivery Services, we are always on the lookout for fantastic people to join our expanding teams.
We are looking for an experienced Account Manager to join our Customer Experience department. You will be responsible for a team dedicated to a group of clients - leading them to deliver a productive and a quality service by nurturing an environment where they have a sense of direction, commitment, and purpose to always deliver outstanding customer service.
Primary Accountabilities
- To act as an escalation, point of contact for client servicing issues.
- To manage key account administrators to run accounts smoothly.
- Proactive management of daily KPI reports - investigating every failure and driving improvement from the data.
- Driving new business through existing services.
- Consistently investigating and driving new service offerings.
- Management of beneficial partnership between Panther and its clients - through regular onsite/off-site review meetings.
- Setting personal growth target with manager and driving this through results.
This is an excellent opportunity to join the AIT Home Delivery team, as we continue to grow and excel in our field. Apply today and our recruitment team will be in touch!
