Customer Service Advisor - CBP111Band D (SCP 5 – 7) £25,948.95 - £26,403 per annum, pro rata (pay award pending)
29.6 hours per week, Permanent
Working hours - Monday, Tuesday, Thursday - 8.30am to 17.00pm, Friday 8.30am to 16.30pm
Why join us?
Working for Stafford Borough Councils gives you the opportunity to make a real difference while enjoying excellent terms and benefits, including:
- Flexible and hybrid working opportunities
- Local Government Pension Scheme
- 24.5 days annual leave, rising to 28.5 days, pro rata to hours worked (after 5 years continuous local government service)
- Cycle to Work scheme
- Free car parking
About the role
We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join our team. You will be the first point of contact for residents, businesses, and visitors, providing high quality advice and support across a wide range of council services.
Working in a fast paced environment, you will handle enquiries by phone, online, and in person, ensuring customers receive accurate information and excellent service.
About you
You will have :
· Excellent communication and interpersonal skills.
· A commitment to delivering outstanding customer service.
· Experience of working in a customer service environment.
· Strong problem solving skills
· Good I.T skills and experience using various systems.
· The ability to remain calm and professional when dealing with challenging situations.
· A positive, flexible approach and the ability to work as part of a team.
Further details are available in the supporting documentation.
Ready to make a difference?
If you’re looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across the local authority, we’d love to hear from you.
Apply today and take the next step in your career with us.
How to apply
Apply online at: https://staffordandcannockjobs.engageats.co.uk
Alternatively, contact us on 01785 619000 or email us quoting the role number at:
✉ [email protected]
Closing date: Sunday 19th July 2026
Interviews week commencing 10th August 2026
Cannock Chase District and Stafford Borough Councils are Equal Opportunities Employers
Pay: £25,948.95-£26,403.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
- Work from home
Work Location: Hybrid remote in Stafford ST16
