Summary:-
NHBS is a world leader in supplying Natural History, Ecology and Conservation books and ecological survey equipment to institutions, retailers, companies, libraries, academics and private customers around the world. This is an opportunity for a highly motivated individual to join our Customer Services team. The Customer Services team is the first point of contact for our diverse range of customers.
Responsibilities:-
You’re the type of person who thrives on getting details right, enjoys communicating effectively with customers and colleagues alike, and is confident in prioritising multiple demands. We offer a fast-paced environment where team-work, initiative and quick thinking are valued.
Every day is different at NHBS and you will be involved in a range of tasks such as answering customer queries by email or phone, processing orders or returns, or investigating issues with orders or deliveries.
Essential Skills:-
- Good telephone manners and outstanding written communication skills are essential
- Ability to work well within a team, providing clear and effective communication
- The high degree of computer literacy
- Strong attention to detail
- Ability to work quickly and efficiently in a fast-paced work environment
- Above all, we value a common sense approach, critical thinking and a willingness to learn new skills
Desirable skills:-
- Previous customer service experience
- An interest in the natural world and conservation
- Experience with Netsuite or similar CRM software
- German speaking
Job Types: Full-time, Permanent
Pay: £25,798.50 per year
Benefits:
- Bereavement leave
- Canteen
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
