Job Ref: MAI3767
Branch: Maison Estelle
Location: Maison Estelle - London
Salary/Benefits: £41,500 on target earnings
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 29/05/2026
Closing date: 12/07/2026
Who are we?
Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘Hosted Home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you?
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
The on target earning potential for this role is £41,500 per annum - comprising a base salary of £28,184, plus a qualified estimate of £13,316 in gratuities and service charge
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and FB discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
WHAT YOU WILL DO
The key responsibilities for this role will include but are not limited to:
- Creating a warm, welcoming and lasting impression for our members.
- Striving to build genuine relationships with all members.
- Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards.
- Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
- Being always immaculately presented in the correct uniform.
- Ensuring all member information is captured and recorded on their profiles.
- Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately.
- Anticipating members needs and providing them with a personalised experience.
- Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials.
- Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
- Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.
WHO WE ARE LOOKING FOR
- Previous host experience in a busy and high-volume hospitality operation.
- Computer literate (MS Office, SevenRooms, CRM systems)
- Planning ability; able to work unsupervised.
- Attention to detail, able to identify mistakes and request clarification.
- Excellent time-management skills; comfortable prioritising what is important during busy periods.
- Excellent communication skills and comfortable talking to colleagues, senior management, and members.
- Strong command of English.
- A genuine passion for hospitality and hosting.
