Manager/Senior Manager - Energy Transition & Utilities (Energy Retail)

Capgemini -
Glasgow

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Job details

Permanent
1 day ago

Qualifications

Customer relationship building
Client engagement
Mentoring junior staff
Process improvement
Change management
Business development
Cost reduction strategy
Customer relationship management
Mentoring
Recruiting
Change leadership
Agile
Professional development mentoring
Training & development
AI
Cross-functional collaboration
Business lead generation
Cross-functional communication

Full job description

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At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your role:

As a Managing Consultant / Senior Manager in our Energy Retail team, you will play a pivotal role in shaping and delivering complex transformation programmes - guiding clients from strategy through to execution. Acting as a trusted advisor, you’ll influence senior stakeholders, lead cross-functional teams and ensure solutions are both innovative and practical. Your leadership will help organisations navigate disruption and build resilient, future-ready operations.

You’ll be ready to lead the delivery of complex transformation programmes for large organisations, while actively leading business development and the growth of our practice.

You will work closely with clients to tackle their biggest challenges, including redesigning customer journeys, delivering change roadmaps, aligning business and technology transformation and standing up new AI and agentic services. Your focus will be on driving operational improvements and cost reduction, enhancing customer experience and strengthening market competitiveness.

You will bring deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers, alongside a strong blend of consulting and industry expertise in delivering technology-driven transformation programmes.

Our support spans traditional B2C and B2B energy retail market challenges, billing, CRM, debt management and operational and cost optimisation, while also enabling innovation through leveraging emerging technologies such as agentic AI, helping clients position themselves as market leaders.

As part of your role, you will have the opportunity to contribute to the business and your own personal growth, through the following areas:

Business Development - Identify client improvement opportunities, lead proactive proposals or respond to RFPs, build new propositions, lead client pitches and host at events
Practice Development - Lead activities to develop the Energy & Utilities practice, such as creating thought leadership, driving operations, recruitment, team events & people development
Learning & development - Access training and certifications to support your career growth and align with evolving business needs.

Your profile:

As a Managing Consultant / Senior Manager, you’ll bring a minimum of 8 years consulting or relevant industry experience.

You will bring deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers. You will have insights, relationships and experience of the organisations and programmes that are in scope.

You will bring personal experience of delivering change in a hands-on way - leaders in our business roll up their sleeves and play an active role in solving clients’ challenges.

You will have proven experience in one or more of the following key areas of expertise:

Experience managing teams and multiple workstreams in complex delivery environments, fostering practice development, team building, and mentoring junior colleagues
Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover:
- Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives
- Customer Journey Transformation: Mapping end-to-end journeys, identifying pain and gain points, analysing and quantifying (AI and digital) improvement opportunities and subsequently delivering the relevant changes in an agile manner.
- CX Platforms & Associated Technologies: Expertise in CRM and Billing platforms, including re-platforming initiatives. Skilled in identifying opportunities to leverage technology, defining end-to-end solutions, and integrating these seamlessly across business, customer, and operational domains.
- Operational and Service Improvements: Driving efficiency and performance through new ways of working, operating model transformation and organisation design to support future growth and regulatory compliance.
- Managing Industry Change: Supporting clients through significant market and regulatory changes, enabling them to adapt quickly and capitalise on new opportunities while maintaining business continuity.
Demonstrated ability to leverage emerging technologies, including generative and agentic AI, to address key challenges faced by Energy Retailers. Skilled in identifying opportunities for Capgemini to harness these innovations to accelerate delivery and enhance business outcomes.
Business development experience driving the development of new business in the market. Utilising a combination of our organisation’s broader pre-existing relationships, company relationships and your own network, you’ll generate new business.

What you'll love about working here:

The energy transition is a generation defining challenge. But we believe it’s not just what it averts, but what it enables in our economy and society, that matters. We envision a world in which energy is clean, affordable and abundant, powering a new wave of industrial growth and social opportunity.

The energy industry’s transition to clean energy is a fundamental enabler for every other industry’s ability to reach net-zero. The transition also provides a huge opportunity to positively impact the human side of business: deeper customer relationships, consumer perception and talent attraction.

Helping energy and utilities organisations to harness the vast economic and societal potential of the energy transition and build a better future is our passion and purpose.

Need to know:

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.

Please opt in during the application process.

CSR:

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real. | www.capgemini.com

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Your role:

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