Set in the heart of the Cheshire countryside, Shrigley Hall Hotel & Spa is a unique destination combining historic character, beautiful surroundings and a busy hotel operation with spa, golf, weddings, events and leisure guests.
We are now looking for an Assistant Night Manager to join our Nights Team and help ensure our guests receive a warm, professional and seamless experience throughout the night.
This is an ideal opportunity for someone who enjoys responsibility, variety and working in a role where no two nights are the same. From welcoming late arrivals and supporting guests, to overseeing the hotel overnight and preparing the property for the following day, you’ll play a key part in keeping Shrigley Hall running smoothly while the rest of the hotel sleeps.Your Duties will include:
- To primarily be based at reception to welcome and help all guests with exceptional customer service skills, in line with our Company standards.
- Having a complete understanding of all aspects of night audit procedures, posting charges to daily accounts, night audit cut off, banking procedure, daily business control, daily report analysis and fire emergency procedure.
- To ensure the safety and security of the hotel is maintained during the silent hours
- Receiving, welcoming and registering night/late arrivals.
- Handling and reporting all complaints, comments and compliments.
- Assisting in other areas whenever required as business demands.
- Assisting the Night Porters in setting up meeting rooms for the following day.
What’s in it for you?
- A competitive salary paid directly into your bank account.
- Free meals included on shift in the staff canteen.
- Free parking on site – in our spacious and secure car park.
- £30 per night - staff stays at Hollin House Hotel and additional partner hotels, all situated in stunning locations with magnificent scenery.
- £55 per night – discounted stays for friends and family at Hollin and partner hotels.
- 40% discount on our amazing spa –includes spa visits and entry. 15% discount for spa visits and entry for friends and family.
- 50% discount on food and drinks agreed upon visit.
- Cycle to work scheme.
- Monthly team of the month prizes.
We offer a personalised training plan, and genuine career progression throughout the portfolio.
Interested? Or have any questions, then get in touch!
Job Type: Full-time
Pay: £28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
Application question(s):
- Can you reliably commute to Shrigley Hall
Work authorisation:
- United Kingdom (required)
Work Location: In person
