Operations Manager
Full-time | £32,000–£36,000 per year + Bonuses | Based in Luton
Organiser. Leader. Problem-Solver. Team Champion.
At Kelly's Storage, we don't just store belongings – we help people through life's transitions. As a family-run business with strong community values, we're passionate about delivering exceptional service while creating a workplace where people genuinely enjoy coming to work.
We're looking for an Operations Manager to lead our team. This is a hands-on role for someone who enjoys balancing people, processes, customer service, and daily operations. If you're a natural organiser who thrives on making things run smoothly and bringing out the best in others, we'd love to hear from you.
What You'll Be Doing
- Leading the day-to-day operations of our Luton branch
- Managing and supporting drivers, warehouse staff, and operational teams
- Ensuring exceptional customer service at every stage of the customer journey
- Planning and coordinating deliveries, collections, and warehouse activity
- Monitoring productivity, efficiency, and service standards
- Recruiting, training, and developing team members
- Managing health and safety procedures and ensuring compliance
- Resolving operational challenges quickly and effectively
- Building a positive, motivated, and high-performing team culture
- Working closely with senior management to support business growth
What We're Looking For
- Previous experience in an operations, logistics, removals, storage, or warehouse management role
- Strong leadership and people management skills
- Excellent organisational and planning abilities
- A calm, practical approach to problem-solving
- Great communication skills and a customer-first mindset
- The ability to lead by example and support your team when needed
- A full UK driving licence
What We Offer
- Competitive salary of £32,000–£36,000 per year
- Performance-related bonus opportunities
- Christmas bonus
- Annual health assessments
- Company pension scheme
- Sick pay
- Cycle to Work scheme
- Free on-site parking
- Employee discounts
- Our Helping Hand Initiative for support during difficult times
- Regular team events and social activities
- Ongoing training and development
- Genuine opportunities to grow your career within a growing business
Why Kelly's?
We're proud of the culture we've built. We work hard, support one another, celebrate success, and believe that great customer service starts with a great team.
As one of our team members recently said:
"It's the first place I've worked where I genuinely feel valued. The people, the culture, and the support make all the difference."
Ready to Lead the Team?
Send us your CV along with a short cover letter explaining why you'd be a great fit for Kelly's Storage.
At Kelly's, we're not just offering a management role – we're offering the opportunity to shape a team, make a real impact, and grow with a business that values people as much as performance.
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
