Job description
We are Nuvo Hotel Group , a market leader in the field of holiday lets and corporate short stay lettings.
Join our dynamic team as an Operations Assistant for our thriving business. We are seeking a detail-oriented and proactive individual who can support our operations team in ensuring smooth day-to-day functioning of our properties. If you thrive in a fast-paced environment and possess excellent organizational skills, this could be the perfect opportunity for you.
It is essential that the candidate has good work ethic. Other important skills are:
- Previous experience in hospitality, property management, or customer service roles are mandatory.
- Strong communication skills, both written and verbal.
- Excellent organizational and multitasking abilities.
- Proficiency in computer skills and familiarity with booking platforms such as Airbnb and Booking.com.
- Ability to work independently with minimal supervision and as part of a team.
- Flexibility to work evenings, weekends, and holidays as needed.
- Attention to detail and a commitment to providing exceptional customer service.
Responsibilities will include:
- Property Management: Assist in the management of properties, including coordinating guest check-ins and check-outs, responding to guest inquiries and concerns promptly, and ensuring properties are well-maintained and cleaned to high standards.
- Booking Management: Monitor booking platforms to ensure accurate availability calendars, update pricing and availability as needed, and manage reservations and cancellations efficiently.
- Communication: Act as a point of contact for guests, providing clear and timely communication regarding booking details, property amenities, and local attractions. Respond to inquiries via email, phone, and messaging platforms in a professional and friendly manner.
- Administrative Support: Provide administrative support to the operations manager and branch manager, including scheduling appointments, organizing documents, and assisting with special projects as needed.
- Self employed.
We like to hire from within, so there will be plenty of opportunities for growth and promotion within the company moving forwards.
This is a office based role and all our properties are located in and around Birmingham but majority of the customer service is over the phone and online.
WORKING HOURS:
FULL TIME -
14:30 - 22:00 Minimum 5 days a week including weekends and bank holidays.
12:00 - 20:00
We can offer an immediate start with full training (paid).
Benefits:
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (required)
Language:
Work Location: In person
Job Types: Full-time, Permanent
Pay: £13.00-£14.15 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Experience:
- Customer service: 2 years (required)
- Hospitality: 2 years (required)
Language:
Work Location: In person
