About the Role
Flamingo Travel Ltd operates within travel services, booking coordination, customer support, itinerary planning, supplier communication, and operational service delivery.
We are seeking a Travel Booking Manager to oversee booking workflows, support customer service standards, coordinate travel arrangements, and help improve daily service performance. This role is ideal for an organised professional with experience in travel operations, booking management, customer service, tourism, or service coordination.
Why Join Us?
Professional Travel Environment
Work within a structured travel services company focused on reliable bookings and excellent customer support.
Mid-Level Management Role
Take ownership of booking workflows, service coordination, reporting, and process improvement.
Career Growth
Develop your experience across travel operations, supplier communication, customer service, and team coordination.
Meaningful Business Impact
Help improve booking accuracy, customer satisfaction, and daily operational performance.
Key Responsibilities
- Manage daily travel booking workflows, customer requests, and itinerary updates
- Coordinate with customers, suppliers, hotels, transport providers, and internal teams
- Monitor booking accuracy, payment updates, travel documents, and service timelines
- Support customer enquiries, issue resolution, and service follow-ups
- Prepare reports, booking summaries, schedules, and operational updates
- Assist with team coordination, task planning, and service quality monitoring
- Maintain accurate records and follow company procedures
- Support clear communication to keep travel arrangements organised and timely
What We Are Looking For
Experience
- Experience in travel services, booking coordination, tourism, hospitality, customer service, or operations support
- Previous team coordination or supervisory experience is preferred
- Experience working with travel suppliers, booking platforms, customers, or service delivery teams is an advantage
Skills
- Travel booking management
- Customer service coordination
- Supplier communication
- Itinerary planning
- Team supervision
- Reporting and documentation
- Strong organisation, accuracy, and problem-solving skills
Education
- Bachelor’s degree in Tourism Management, Hospitality Management, Business Administration, Operations Management, or a related field is preferred
- Professional certifications in travel services, customer service, tourism, operations management, or team leadership are an advantage
Pay: £42,000.00-£58,000.00 per year
Benefits:
- Company pension
- Paid volunteer time
- Private dental insurance
- Private medical insurance
Work Location: In person
