Job Summary:
We are looking for a motivated and customer-focused Customer Service Representative to join our growing team in Belfast. This is an excellent opportunity to build your career in a supportive and professional environment where your communication skills and commitment to delivering outstanding customer service will be valued.
Whether you have previous customer service experience or are looking for a new opportunity, we welcome applicants with a positive attitude and a willingness to learn. Full training and ongoing support are provided.
What you'll do:
- Respond to customer enquiries via phone, email, and live chat.
- Provide friendly, professional, and efficient customer support.
- Resolve customer questions and concerns in a timely manner.
- Process customer requests and maintain accurate records.
- Update customer information using internal systems.
- Escalate complex enquiries when appropriate.
- Work collaboratively with colleagues to achieve team goals.
- Follow company procedures and maintain high service standards.
- Contribute to delivering an excellent customer experience.
Requirements:
- Good communication and interpersonal skills.
- Basic computer and keyboard skills.
- Positive attitude and willingness to learn.
- Good organisational and time management skills.
- Ability to work independently and as part of a team.
- Customer-focused approach.
- Reliable and professional attitude.
- Previous experience in customer service, retail, hospitality, administration, or office environments is helpful but not required.
- Full training is provided.
Why work with us:
- Competitive monthly salary.
- Comprehensive training and ongoing development.
- Clear opportunities for career progression.
- Supportive, inclusive, and collaborative team environment.
- Stable full-time employment.
- Employee recognition and performance rewards.
- Modern workplace with a positive company culture.
- Opportunity to develop valuable customer service and communication skills.
Pay: £2,000.00-£2,700.00 per month
Benefits:
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
