Retail Security Officer (Part Time, 5 days a week)
Stantonbury, Milton Keynes
26 hours per week: Monday, Tuesday, Thursday, Friday 17:00-22:00 & Saturday 16:00-22:00
£12.71 per hour
Paid breaks
Minimum one years Security experience required
Retail experience preferred
Job Overview
You are required to provide safety and security to our customer's property, people and/ or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.
Main Duties
Use ASCONE to maintain the security of the site
Conduct regular patrols of the site
Deliver customer service to both staff and visitors
Support the staff with any reasonable request
Ensure the relevant reports are completed in order for accurate information to be recorded
Training
For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening
Being both proactive and reactive when delivering customer service to diffuse situations to avoid escalation
To maintain professional conduct in the face of difficult situations and challenging customers
Complete an accurate and detailed entry of any incidents that occur on the system provided on site
To call emergency services and Control Room to report serious incidents
What we are looking for
Valid Door Supervisor SIA Licence
Excellent customer service skills
Self-starter, can act without direction
Report Writing skills essential
Excellent communication skills
Ability to work well under pressure
