Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or individual
- Provide information to guests about hotel amenities, services, and local attractions
- Assist with check-in and check-out procedures, including processing payments and issuing room keys
- Handle guest requests and complaints, ensuring prompt resolution and guest satisfaction
- Maintain a clean and organized reception area
- Coordinate with other hotel departments to ensure smooth operations
Skills:
- Multilingual: Ability to communicate effectively in multiple languages is a plus
- Guest services: Strong customer service skills with a focus on providing exceptional guest experiences
- Phone etiquette: Professional phone manner and ability to handle high call volumes
- Hotel experience: Previous experience working in a hotel or hospitality industry is preferred
- Bilingual: Fluency in multiple languages is an advantage
- Hospitality: Understanding of the hospitality industry and a passion for delivering excellent service
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Job Type: Part-time
Salary: From £10.42 per hour
Schedule:
Ability to Commute:
Ability to Relocate:
- Nottingham: Relocate before starting work (required)
Work Location: In person
