Job Summary
Sheridan Lifts are a leading lift services provider in the UK, offerings lift installation, maintenance and repair services. With a commitment to delivering exceptional customer experiences, we pride ourselves on operational excellence and consistent client satisfaction.
We’re growing our Key Accounts Team with an Account Manager who will own a portfolio of smaller key accounts and drive organic growth through outstanding service.
What you’ll do
- Manage a portfolio of key accounts, building strong, long-term relationships and delivering a seamless client experience.
- Hold regular client meetings (in person and via Teams) to review performance, compliance, and recommendations for improvements.
- Collaborate with Service and Repairs to ensure planned maintenance, call-outs, and remedial works are completed on time, with clear updates through the right channels.
- Monitor Joblogic daily and maintain accurate records and reports (call-outs, service performance, repairs) using Excel.
- Advise Service of monthly services due for your accounts and track completion.
- Handle client queries promptly, taking ownership to resolution with proactive communication to customers, engineers, and internal teams.
- Work as part of a close-knit Key Accounts team, providing cover to ensure continuity during absences.
- Manage client financials: source and manage purchase orders, understand client year-end cycles and budgets, and identify capex, upsell, and cross-sell opportunities across products and services.
- Uphold professional standards at all times, representing Sheridan Lifts with integrity, accuracy, and confidentiality.
What we’re looking for
- Experience in a high-pressure service environment; lift industry or building services background is ideal, but not essential.
- Excellent written and verbal communication skills and confident client-facing presence (in-person and remote).
- Strong organisational skills, attention to detail, and a solutions-focused mindset.
- Proven collaboration across departments to meet deadlines and SLAs.
- Systems proficiency: Joblogic (or similar CAFM), Microsoft Excel, Word, and Teams.
- Professional conduct: reliability, accountability, and adherence to safety and compliance standards.
What’s in it for you
- Impactful role with some of the business’s highest-profile clients.
- Clear progression pathways within the Key Accounts structure and wider business.
- Competitive salary, performance-related bonus, and benefits package.
- Training and support from the Head of Key Accounts, plus ongoing professional development.
How to apply Submit your CV and a brief cover note outlining relevant experience managing service-led accounts and your familiarity with CAFM/Joblogic-style systems.
Sheridan Lifts is an equal opportunities employer. We welcome applications from all suitably qualified candidates.
What we offer
- An industry leading salary.
- Opportunity to be part a dynamic team in a growing business.
- Continuous development and career growth.
- 25 days holiday + 8 Bank Holidays, increasing with length of service
- Access to on demand GP appointments and counselling sessions, for all members of your household
- Employee Engagement Hub with access to discounts at over 100 top retailers and hospitality venues
- Discounted Gym Membership
- Company Pension
- Death in service benefit, with access to bereavement counselling
- Referral programme
Sheridan lifts are an equal opportunities employer
Pay: From £29,000.00 per year
Experience:
- Account management: 1 year (required)
Work Location: In person
