Ormskirk House Surgery is a GP practice in St Helens, delivering quality modern medical care in the local community with an established Reception & clinical team.
Duties include:
- Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients.
- Relaying information and queries between patients and clinicians, ensuring clear and concise documentation.
- Care navigation (signposting patients to other appropriate services).
- Processing online consultations
- Actioning and sending tasks to clinical team
- Liaising with wider colleagues in primary and secondary care
- Dealing with sensitive information always adhering to confidentiality policy
- Full working knowledge of Emis for all functions required for the role
- Book appointments on Emis and signpost to other services appropriately
- Fill up appointments correctly for varied clinicians by signposting correctly
- Input prescriptions accurately
- Chase up daily DNAs up & do tasks efficiently
- Undertake other GP related tasks such as patient registrations, referrals & coding
- Register new patients educating them on the practice booking options
- Identify and understand patient needs and requirements, through appropriate questioning
- Maintain high standards of patient confidentiality.
- Carry out all necessary general office duties
- Maintain a clean, tidy, effective working area at all times
We are recruiting a Care Navigator to join our busy but friendly reception team. The successful applicant will be highly motivated, adaptable and be able to work under pressure. Our Care Navigators work closely with our clinical team and wider colleagues in person and via email and tasks, therefore excellent communication skills and strong I.T skills are essential for the role.
Experience working in a GP Surgery is essential. The position is permanent and subject to a 3-month probation period. Hours would be set but flexibility is essential as there would be a requirement to provide annual leave/sickness cover when needed. The ideal successful candidate will be flexible to cover holidays, absences and undertake any administrative works to suit the needs of the practice while delivering an empathic and professional service delivery to patients.
Pay: £12.71-£13.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
