Purpose of this role: Helpline and Admin Volunteer - Hourglass (Safer Ageing)
Could you gift us a little of your time? If the answer is yes, we would love to welcome you! Please read on to discover how you can get involved.
Our dedicated staff and volunteers work together to support older people across the UK. We hear from older people themselves, as well as friends, family members, professionals and agencies who are concerned about elder abuse and safer ageing.
As a Helpline and Admin Support Volunteer - Hourglass (Safer Ageing), you will play a vital part in helping our frontline teams deliver timely, high-quality services for older victims of abuse. These roles are central to keeping our operations running smoothly—supporting communications, maintaining systems, and ensuring processes remain efficient and up to date. Join a small, friendly, inclusive and welcoming team where your contributions are respected. We will value your time and offer guidance throughout your volunteer journey, making sure you feel confident in your role. Whether you are new to volunteering or bringing previous experience, you will find a place with us to grow.
What are we looking for?
- Kindness, patience and strong communication skills that help people feel heard and supported
- Reliability and a genuine interest in supporting older people
- No formal experience required—just a willingness to help
- A minimum commitment of 3 hours per week for 6 months post training
- Reliable, organised and able to manage tasks independently with support
- Good written and verbal communication skills
- Comfortable using email, Office software (or equivalent), and online systems
- Strong attention to detail and accuracy
- Respectful, empathetic and committed to safeguarding
- No prior experience in domestic abuse or safeguarding required—full training provided
What you will be doing:
Key tasks include:
- Provide routine administrative support to Frontline Leads
- Draft and respond to routine emails
- Assist and respond to Helpline callers
- Upload referrals and case information to our CRM system
- Assist with digital filing and data monitoring
- Research organisations and local services to support casework
- Compile and update signposting resources
This role is also suited to University students studying Health and Social Care, Social Work, Psychology, Public Health, or Community Development, though anyone with a passion for supporting older people is warmly encouraged to apply.
What you will gain:
- A chance to build confidence and develop valuable skills
- A meaningful role in raising awareness and standing up against elder abuse
- The opportunity to make a real difference in someone’s life
- A supportive environment where you can connect and grow professionally
- Experience that adds depth and value to your CV
- A written reference after a minimum of 6 months of active volunteering
- Invitations to social events and celebrations with fellow volunteers and staff
You will gain detailed insight and knowledge about the provision of our services for older people.
How do we support you to become an Hourglass Volunteer?
- Volunteering travel and costs refunded in line with our Volunteer Policy
- A dedicated and clearly structured volunteer pathway
- Bespoke and manageable training before you begin your volunteer role
- Hourglass Volunteer Induction Training Programme – 2.5 days/online
- Ongoing 1:1 and group check-ins with staff and volunteers as required / to suit your availability
- Debriefing and wellbeing support available
- Join in with our Volunteer celebrations, retention, reward and recognition activities
- Opportunities to attend optional internal and external training events
- Regular 1:1 support with managers and coordinators
Criteria and Requirements:
- Your own access to reliable access to broadband, internet and a laptop or pc
- Application form and informal interview
- Two personal reference checks
- DBS/PVG/AccessNI criminal records checks (if required)
(This role involves working with vulnerable adults. A DBS check is required, and it is a criminal offence to apply if you are barred from working with vulnerable groups)
We are looking forward to welcoming you to Hourglass (Safer Ageing).
For an informal chat about this role, please email or call:
E mail : [email protected]
☎︎ 075000 094381
Job Type: Volunteer
Pay: £0.01 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Work from home
Application question(s):
- We offer remote training and ongoing support to help you feel confident in your role. Do you have access to a reliable internet connection, and would you be available to attend scheduled online training sessions?
Education:
- GCSE or equivalent (required)
Language:
Work Location: Remote
