As a Retentions Team Leader at LetsGoCover you will:
· Lead, motivate, and support a team of retention consultants to achieve individual and team targets.
· Conduct regular performance reviews, coaching sessions, and call monitoring.
· Provide ongoing training and development to improve retention performance and compliance standards.
· Support recruitment, onboarding, and mentoring of new team members where required.
· Daily Retention Reports and managing other Data.
· Monitor retention KPIs, conversion rates, and customer outcomes.
· Produce feedback and reporting for management where required.
· Work closely with advisers, providers, and other departments to resolve customer issues efficiently.
· Assist with process improvements to enhance customer experience and retention performance.
Customer Retention:
· Handle inbound and outbound retention calls relating to life insurance policies.
· Identify customer needs and provide suitable solutions to retain existing business.
· Negotiate policy amendments, premium reviews, and alternative cover options where appropriate.
· Build rapport with customers and handle objections professionally to maximise policy retention.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company pension
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
Work Location: In person
