Admin Support Assistant — The Beauty Growth Academy
Location: Chesterfield
Hours: 16-20 hours per week
Contract: Temporary 4-month contract
Start Date: As soon as appropriate
Salary: £13 p/hour
The Beauty Growth Academy is looking for an organised, friendly and proactive Admin Support Assistant to join our team on a temporary 4-month contract.
This role would be perfect for someone who is confident with emails, enjoys helping people, is organised, and is happy to support with a mix of online admin tasks and practical support within the salon premises.
You’ll be helping support our BGA community, assisting with day-to-day admin, and supporting the wider team to keep everything running smoothly behind the scenes.
Main responsibilities will include:
- Responding to support emails from our Beauty Growth Academy community
- Helping members with subscription enquiries, account access, billing queries and general support
- Guiding members to the correct training materials, resources, coaching support or further guidance
- Offering simple solutions where possible and escalating anything more complex to the relevant team member
- Assisting with community support across our social media inboxes and Facebook groups
- Supporting with training materials, resources and admin tasks within the membership
- Helping to organise and update documents, links, files and member support information
- Assisting with stock checks and stock organisation within the Belle Vie salon premises
- Supporting the team with general admin tasks and ad hoc duties where needed
- Helping to keep things organised, efficient and professional behind the scenes
- Communicating clearly with team members and ensuring tasks are followed up properly
The ideal person will be:
- Friendly, helpful and confident communicating with customers/members
- Organised and able to manage tasks without needing to be chased
- Good at written communication and able to reply in a professional but warm tone
- Comfortable using emails, online systems and basic admin tools
- Able to use initiative and problem-solve where needed
- Trustworthy, reliable and professional
- Happy to support different areas of the business as needed
- Ideally interested in the beauty industry, online business, coaching or memberships
Experience required:
Previous admin, customer service, reception, virtual assistant or salon support experience required. References will be requested.
Training will be provided on our systems, processes and how we support our community.
About The Beauty Growth Academy
The Beauty Growth Academy supports beauty business owners with online training, coaching, resources and guidance to help them grow their businesses with more confidence, structure and consistency.
We are a supportive, fast-moving team, and we’re looking for someone who can come in, get stuck in and help us continue giving our community a great experience.
To apply:
Please send your CV and a short message explaining why you’d be a good fit for this role to:
[email protected]
Pay: £13.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
