As an ER Manager, you will co-lead the delivery of ER services across the business, overseeing a team of ER Consultants & Advisors to ensure consistent, expert handling of complex cases in line with Sky's policies, values, and legal obligations. You will be aligned to a business area to understand and address their specific ER priorities, patterns and trends. You will work closely with the ER Strategy team, HR Investigations, and People Partnering teams to ensure a joined-up approach to ER, while driving continuous improvement and enhancing performance across the function.
This is a high-impact role within a varied and complex environment. You'll play a critical part in shaping how ER is experienced across the business -balancing risk, fairness, and commercial outcomes-while developing both your team and the capability of the wider organisation.
Human Resources
Our HR team is all about making Sky a great place to work that's both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time - it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more.
What you'll do
- Lead and manage a team of ER Consultant and ER Advisors, ensuring consistent, high-quality case management and advice, with a strong focus on growth, development, coaching and building capability at all levels
- Aligned to a business area you'll be a trusted advisor to senior leaders in both HR and the business, providing expert counsel on complex employee relations matters, key interventions and proactive activity, influencing outcomes at pace
- Monitor ER case trends and performance metrics, using insights to identify themes, address root causes and drive continuous improvement across the business area you partner
- Ensure the team deliver to SLA's and quality standards, reducing case length, embedding best practice and supporting commercially sound, risk-based decision making
- Collaborate with key HR roles, including People Partnering, Strategic ER roles, HR Investigations to align operational delivery with strategy and ensure seamless, end-to-end case resolution and proactive intervention
- Co-design and deliver ER-related learning and development for the ER team, HR colleagues, and business leaders, building confidence, consistency and capability in managing people matters
- Build strong relationships with senior stakeholders across HR and the business to enhance alignment, credibility and trust in ER delivery
- Foster a positive, high-performing team environment, promoting wellbeing, engagement, and a strong sense of accountability and ownership
What you'll bring
- Proven leadership experience of an Employee Relations team managing complex case activity within a large and nuanced organisation
- Experience working in an environment with SLA's and performance measures, and the ability to motivate, coach and empower a team to consistently deliver high standards
- A strong track record in stakeholder management and building trusted, credible relationships at senior levels across both HR and the business
- Proven ability to lead risk-based decision making, balancing legal, commercial and people considerations, and working collaboratively with senior stakeholders to reach clear, pragmatic outcomes
- Strong analytical skills with the ability to interpret data, spot trends and translate insight into meaningful action and improvement
- Extensive experience in complex Employee Relations case management, including high-risk, sensitive, and high-profile cases
- Strong understanding of UK and Ireland Employment Law and its practical application in a commercial environment
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster:
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
How you'll work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.
Your office base
Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.
Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles.
Who we are
We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
