Vacancy: Repairs & Maintenance Supervisors x2
Closing date: Sunday 19 July
Shortlisting: Monday 20 July
Proposed Interview date: Friday 24 July
Salary: £40,687
About the vacancy:
We're looking for a motivated and experienced Repairs & Maintenance Supervisor to lead and support our team of operatives in delivering a high-quality repairs service. You'll be responsible for overseeing day-to-day repairs activities, ensuring work is completed safely, efficiently and to a high standard, while providing leadership, coaching and technical support to the team.
This role is ideal for someone with strong maintenance knowledge, excellent people management skills and a passion for delivering outstanding customer service and continuous improvement.
A full UK driving licence is essential to this role
Specifically, in the role you will:
Operational Delivery & Work Coordination
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Supervise day-to-day operational delivery of responsive repairs and routine maintenance.
- Allocate work to operatives, ensuring clear instructions, correct resources and appropriate priorities.
- Carry out onsite visits to monitor progress, resolve issues and provide technical direction where needed.
- Ensure consistent application of standard working procedures across the team.
- Provide out-of-hours support when required, including responding to urgent property-related issues and supporting service continuity.
Performance, Productivity & Continuous Improvement
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Monitor performance against KPIs including first time fix, job completion times, quality and customer satisfaction.
- Provide feedback to operatives to support better performance, efficiency and service consistency.
- Identify issues or bottlenecks that impact productivity and escalate improvement opportunities to the Team Leader.
- Support implementation of new processes, digital tools or resource changes that enhance efficiency and alignment of services.
Cost Control & Value for Money
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Ensure operatives use materials, time and resources responsibly and cost effectively.
- Monitor wastage and identify cost saving opportunities (e.g., improved planning, fewer return visits, better stock usage).
- Support commercial awareness and adherence to Hedyn’s financial controls.
Quality, Health & Safety & Compliance
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Conduct onsite quality checks, supports van audits, and ensure operatives follow safe working procedures.
- Promote adherence to RAMS, safe systems of work, H&S legislation and organisational policies.
- Address safety concerns promptly and support a strong, proactive safety culture.
- Ensure the team is audit ready and maintains high compliance standards at all times.
Customer Experience & Service Quality
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Promote a customer first approach in all field based activities.
- Respond to onsite customer issues promptly and professionally, ensuring concerns are addressed.
- Capture learning from customer feedback and share with the Team Leader to support service improvement.
Team Coaching & People Management
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Provide daily supervision to operatives, offering coaching, technical support and guidance.
- Support regular 1:1 discussion by providing performance insight and feedback to the Team Leader.
- Identify early signs of performance issues and work with the Team Leader to address them.
- Promote Hedyn’s values and foster a positive, collaborative and accountable team culture.
- Provide guidance, coaching and structured on the job training opportunities through recognised apprenticeships, across a range of trade disciplines, supporting with professional development and ensuring high quality skills progression in line with service standards.
Collaboration & Cross Team Working
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Work effectively with planners/schedulers, surveyors and other internal teams to enable seamless service delivery.
- Communicate issues impacting delivery to the Team Leader in a timely manner.
- Support joint working across Property Services, Housing and Customer Services to improve overall customer experience.
(Please refer to the attached recruitment pack for more information.)
Application Process:
We require an application form to be completed for every role.
We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.
Your Hedyn, our comprehensive benefits package:
We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
We are still at the beginning of our journey. Join us to help shape it.
Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.
SMART Working (dependent on role):
You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.
At Hedyn, we believe that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.
Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.
We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.
If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.
