£45,835 per annum + Benefits | Bath
Permanent | Full Time
Hybrid: office, home and community-based working
As our new Tenancy Sustainment Manager, you'll lead a specialist service that helps customers maintain their homes, manage challenges and build more secure futures. Working with colleagues, customers and external partners, you'll provide effective support, remove barriers and help prevent tenancy breakdown, homelessness and provide support for independent living.
This is a rewarding leadership role where you'll combine people management, partnership working and practical problem-solving to improve outcomes for customers across our communities.
What you'll be doing
Lead and manage the tenancy sustainment service, ensuring customers receive timely, effective and person-centred support
Manage, coach and develop a team of tenancy sustainment specialists, promoting a positive, inclusive and high-performing culture
Oversee complex cases including our specialist service providing a single point of contact where appropriate to meet customer need
Work closely with other teams to identify support needed which may assist customers at risk of tenancy failure and coordinate early intervention
Build strong relationships with local authorities, support agencies, health services, charities and other community partners
Ensure support plans are strengths-based, outcome-focused and tailored to each customer's circumstances
Provide advice and guidance affecting tenancy stability or where this is a barrier to secure a Curo home.
Monitor service performance, customer outcomes and compliance with relevant policies, legislation and regulatory requirements
Use data and customer feedback to identify trends, improve services and reduce tenancy failure
Manage safeguarding concerns and ensure appropriate risk assessment, escalation and information sharing
Prepare reports and contribute to service planning, commissioning, budgets and continuous improvement activity
Represent Curo at partnership meetings and contribute to wider projects that support sustainable communities
Why this is a great role
Make a lasting difference - help customers remain safely and successfully housed
Lead meaningful work - manage a service that supports people through complex and challenging circumstances
Work collaboratively - build partnerships that improve outcomes for customers and communities
Develop and improve - use your expertise to shape services and influence positive change
Join a values-led organisation - work alongside colleagues who care about people and social purpose
What you'll get in return
Competitive salary and opportunities for pay progression
26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Flexible benefits including options such as Health Cash Plan or gym membership
Access to an Employee Assistance Programme and wellbeing support
Full training and development with opportunities for career progression
Flexible and hybrid working arrangements, with regular community and office-based activity
About you
We're looking for an experienced housing or support professional who is passionate about helping people sustain their homes and improve their circumstances. You'll be a confident manager and communicator, able to make sound decisions, manage risk and work effectively with customers who may have complex needs.
People leadership - experience managing, coaching and developing a team, with a commitment to inclusive leadership
Complex case management - confident managing risk, safeguarding, vulnerability and challenging situations
Customer focused - able to build trust, listen without judgement and support people to achieve sustainable outcomes
Strong partnership working - experienced in working with statutory services, voluntary organisations and other external agencies
Knowledgeable and accountable - understanding of relevant housing legislation, welfare benefits, safeguarding and data protection requirements
Organised and analytical - able to prioritise competing demands, use data and monitor service performance
Excellent communicator - able to explain complex information clearly and influence positive decisions
IT literate - comfortable using case management systems, Microsoft Office and digital tools for reporting and communication
Full UK driving licence - desirable, as travel across our communities may be required
About Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at [email protected]
