SUMMARY
The Customer Services Assistant will support all aspects of Mslexia’s day-to-day administration. Working closely with the Admin Team, you will assist with the smooth running of the Mslexia office, customer relationships, magazine, competitions, projects and online shop transactions.
We are a close-knit team of eight, each with our own distinct roles, but with the shared aim of supporting women writers and promoting gender equality in literature.
You’ll be part of our Administration & Finance team for this 12 month, fixed-term contract, working two and a half days a week, from Mslexia’s office in Newcastle upon Tyne. (This role is office-based and not conducive to hybrid or home working)
REPORTING TO: Administration Manager
ROLES AND RESPONSIBILITIES
- Deal with requests and queries via telephone and email
- Record and fulfil orders for the magazine subscription, single issues, books, ebooks, events, etc.
- Help update and maintain our internal databases
- Help with the recording of competition entries and responding to associated queries
- Assist with the processing of and response to, quarterly submissions for the magazine
- Assist with the smooth running of the office
- Compile and edit the Competitions Listings sections in Mslexia magazine, and update listings and opportunities in the Mslexia Salon
- Notify the Sales Team of potential advertising and marketing leads
- Contribute to Mslexia magazine, website and newsletter as and when required by the Editorial & Outreach Team
- Support the work of the rest of the staff in administrative matters as and when required
- Reflect in all dealings with the public, Mslexia's respect for and commitment to women writers, whatever their skill and status and background
- Represent Mslexia when required at literary and other events, and contribute to the work of the company in any other areas as and when required
PERSON SPECIFICATIONS
- Experience with maintaining / updating data and databases
- Experience supporting customers
- Excellent written and verbal communication skills
- A keen attention to detail
- Strong administrative and organisational skills
- High level of IT skills (Microsoft Office, etc.)
- Able to work independently and as part of a team
- Friendly, cheerful, positive and committed to supporting Mslexia’s aims and values
Mslexia aims to be an equal opportunity employer and welcomes applications from suitably qualified people from all backgrounds and circumstances.
TERMS
This will be a 12-month fixed-term contract.
The role is a two and a half days per week office-based position, working Tuesdays, Wednesdays and Thursdays. A working day at Mslexia is 7 hours.
Mslexia’s office is in the centre of Newcastle upon Tyne.
SALARY
£23,000 to £24,500 per annum (pro rata based on FTE of 35.0 hours), according to experience; we also welcome applications from freelancers, who can be paid on a daily rate.
HOW TO APPLY
Please send a CV and covering letter outlining your relevant experience.
https://mslexia.co.uk/contact/work-at-mslexia/customer-services-assistant/
Closing date for applications: 12pm, Monday 17 August
Interviews: week commencing 24 August
Job Type: Part-time
Pay: £23,000.00-£24,000.00 per year
Work Location: In person
