Job summary
Alrewas Surgery are looking to recruit a part-time Medical Receptionist to come and join our Practice Team at our busy GP Surgery.
Previous experience of working in General Practice would be an advantage but this is not essential as training would be provided.
We pride ourselves on meeting the challenges faced by primary care as a team. If you are highly motivated (with a good sense of humour) and flexible in your approach, we would love to hear from you.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, effective and confidential way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
The role will require both a 7.45 am start and/or a 6.45pm finish on some days.
Job description
GP Surgery Receptionist
Location: Alrewas Surgery, Exchange Road, Burton-on-Trent, Staffordshire, DE13 7AS
Brief description
· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, effective and confidential way
· Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Main Duties and Responsibilities
· Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
· Deal with all general enquiries, explain procedures and make new and follow-up appointments
· Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
· Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, including patients from abroad and ensure procedures are completed
· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery
· Enter requests for home visits, ensuring careful recording of all relevant details and prepare paper records for home visits
· Action prescription requests in line with practice policy accurately and timely e.g. ready for collection within 48 hours
· Advise patients of relevant charges for private (non General Medical) services, accept payment and issue receipts
· Enter patient information onto the computer as required
· Assist with the maintenance of accurate, up-to-date and relevant patient notes and medical records
· Open and secure premises at the start and end of the working day, de-activate alarm and make necessary preparations to receive patients
· Support the development and apply practice policies, standards and guidelines
· Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Management Team
· The above list of duties is not exhaustive and may be subject to change as deemed necessary
Secondary Duties and Responsibilities
Confidentiality
In the performance of their duties receptionists may have access to sensitive and confidential information relating to patients and carers, practice staff and other healthcare workers or the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Equality and diversity
Respecting the privacy, dignity, needs, feelings and beliefs of patients, carers and colleagues and acting in a manner which is non-judgemental and welcoming to and of the individual
Communication
Communicate effectively with other team members, patients and carers and outside agencies to enhance the teams performance and meet patients’ needs.
Personal/Professional Development
Participation in all mandatory training sessions and attending any training programme implemented by the practice and taking responsibility for own development and learning
Health and Safety
To assist in promoting and maintaining own and others health, safety and security as defined in the practice Health & Safety Policy, identifying risks and undertaking duties in a way that manages risks
Experience
Essential criteria
We understand some candidates will not have relevant experience but we are willing to train the right person for this role.
Desirable criteria
Experience of working in a GP practice would be desirable, but not essential.
Personal Qualities
Essential criteria
A good communicator (face to face / telephone / written) A proven Team player Calm and friendly disposition A willingness to learn Flexibility Ability to work under pressure Tact and diplomacy Able to work on own initiative Conscientious and reliable Ability to multi-task Confident and pleasant manner
Qualifications
Essential criteria
Preferably educated to GCSE grade A to C or equivalent in English and Maths.
Pay: £12.80 per hour
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
Work Location: In person
