IMPORTANT: PLEASE FILL IN THE ONLINE APPLICATION FORM PROVIDED FOR THIS ROLE. APPLICATIONS THROUGH OTHER CHANNELS WILL NOT BE REVIEWED: https://www.ticketsforgood.com/uk/careers/accounts-eligibility-executive
Location: Sheffield/Remote (Location dependant - 2 days in Sheffield office for those who can travel. We also have a quarterly full team get together and it is desirable that you join these. Essential equipment will be made available to allow for working from home.)
Salary: £28,000 per annum
Hours: 9:30am - 5:30pm Monday to Friday
Reports to: Head of Marketing & Community Management
Start Date: ASAP
Overview:
Tickets for Good is on a mission to make live events more accessible by providing free and discounted tickets to our member base of over 500,000 NHS and healthcare workers, charity workers, teachers, volunteers, and those who receive government support (Ticket Bank). We do this with the belief that event attendance provides a range of physical and mental benefits and that participation in cultural events should be open to all.
The Accounts & Eligibility Executive will be responsible for reviewing and approving member accounts, verifying eligibility across all Tickets for Good markets and ensuring the integrity of our member community. The role will provide a smooth onboarding experience, while also collaborating with the Community Partnerships team to identify organisations with growth potential, facilitating introductions and handovers that support wider organisational engagement and membership growth.
What You’ll Be Doing:
- Reviewing and approving new member applications across our global markets.
- Assessing eligibility against market-specific criteria and ensuring consistent application of policies and processes.
- Investigating and resolving eligibility queries, providing clear and timely support to applicants and members.
- Monitoring application trends and identifying opportunities to improve approval processes and member experience.
- Building a strong understanding of Tickets for Good's eligibility frameworks, partner requirements, and target communities across all markets.
- Identifying organisations within the member base that could benefit from deeper engagement with Tickets for Good.
- Working closely with the Community Partnerships team to qualify, hand over, and support organisational growth opportunities.
- Escalating complex eligibility cases and contributing to the development of best practices and operational guidance.
- Supporting cross-functional projects that improve member acquisition, retention, and community impact.
- Acting as an ambassador for Tickets for Good, ensuring every interaction reflects our values and commitment to serving the community.
What We’re Looking For:
- Excellent attention to detail, with the ability to assess information accurately and make consistent decisions.
- Strong organisational skills and the ability to manage a high volume of applications and queries efficiently.
- A customer-focused mindset, with excellent written communication skills and a commitment to delivering a positive member experience.
- Confidence working with processes, policies, and eligibility criteria, while applying sound judgement to more complex cases.
- Ability to analyse information, identify patterns, and spot opportunities for improvement or growth.
- Strong relationship-building skills and a collaborative approach to working across teams.
- Comfortable using CRM systems, spreadsheets, and other administrative tools to manage data and workflows.
- A proactive and self-motivated attitude, with the ability to prioritise tasks and work independently.
- An interest in the charity, public sector, healthcare, education, or community sectors that Tickets for Good serves.
- A passion for Tickets for Good's mission and a genuine desire to help more people access the experiences and opportunities we provide.
Desirable:
- Experience in account verification, eligibility assessment, customer operations, membership administration, or a similar role.
- Experience working across multiple markets or managing region-specific processes.
- Familiarity with CRM platforms and customer support tools.
- Experience identifying and qualifying partnership, sales, or growth opportunities.
Education & Qualifications: Bachelor's degree or equivalent is desirable but not essential. Must have a minimum of 5 GCSEs A-C including both Maths and English.
Experience: Previous work experience within an SME or startup environment is beneficial, as is experience in a target-driven sales role.
Note: This person specification is meant to serve as a guide and is not an exhaustive list of qualifications, experience, skills, or personal attributes that may be required for the role.
Why Join Us?
At Tickets for Good, you’ll be part of a passionate, purpose-driven team that believes in the power of live events to bring people together. We’re a supportive, collaborative group that values fresh ideas, initiative, and a shared commitment to making culture and entertainment more accessible.
You’ll be working alongside a talented team, including colleagues from across the UK and beyond, all bringing different skills, perspectives, and experiences to the table. You’ll be welcomed into a culture that values teamwork, creativity, and genuine impact and has the needs of our members at its heart.
Benefits:
- A day off for your birthday in addition to your annual leave entitlement
- 25 days annual leave plus bank holidays
- Hybrid working
- Access to the Sheffield based office within the Workstation, which offers regular benefits as part of our membership (networking sessions, membership lunches, access to health and fitness workshops)
- Company Sick Pay and Personal Leave scheme, in addition to SSP
- Regular company socials in Sheffield
To apply, please fill in the online application form provided, including a CV and a short cover letter, explaining why you’d be a great fit for this role.
The deadline for applying for this role is 5pm on Friday 11th September.
IMPORTANT: Please fill in the online application form provided to apply for this role. Applications through other channels will not be reviewed.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Sick pay
- Work from home
Work Location: Hybrid remote in Sheffield S1 2BX
