Job Title: 1st / 2nd Line IT Support Engineer – Evening Shift (Hybrid After Training)
Job Type: Full-time, Permanent
Location: Castleford (Hybrid after training)
Salary: £26,000 – £32,000 per year (includes uplift for unsociable hours)
Hours: Monday to Friday, 2:00 PM – 10:00 PM
About the Role
We’re hiring an IT Support Engineer to join our growing technical support team. This role is ideal for someone looking for a later shift and the flexibility to work hybrid after training.
You'll provide IT support to business users across a variety of technologies, resolving both first-line and second-line issues across hardware, software, and networks.
Key Responsibilities
- Respond to IT support requests via phone, email, and ticketing system.
- Provide 1st and 2nd line support for Windows and Mac OS
- Troubleshoot issues with VPNs, printers, software, and networks
- Support Office 365, Active Directory, and Azure user administration
- Log and resolve incidents and service requests efficiently
- Escalate complex issues when required
Requirements
- 1+ year experience in an IT support/helpdesk role (required)
- Experience with Windows 10/11, Office 365, VPNs, and basic networking
- Familiarity with ticketing systems
- Strong customer service and communication skills
- Ability to work independently during evening hours
- GCSE or equivalent (preferred)
- IT certifications (e.g. CompTIA A+, MTA, MCSA) a plus
Benefits
- £26,000 – £30,000 salary (includes unsociable hours uplift)
- Hybrid working available after training
- Company pension
- On-site parking
- Ongoing training and development
Schedule
- Monday to Friday
- 2:00 PM – 10:00 PM (no weekend work)
If you're looking for an IT support role with a later start and flexibility to work from home, apply today with your CV.
Job Type: Full-time
Pay: £26,000.00-£32,000.00 per year
Work Location: In person
